The Mold Pros is seeking a Branch Operations Manager to join our team!
You will lead a team that is responsible for helping customers by providing product and service information.
Compensation is DOE and includes base pay + a substantial additional income based on profitability that you and your team will drive. Targeted annual compensation is $90,000 per year+ including incentive compensation.
- Performance Management, Employee management
- Team scheduling
- Handling customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Prepare scopes of work and inspection reports
- Coordinate and schedule projects
- Perform payroll and accounting functions
- Reporting and CRM use.
- Previous experience in customer service, sales, or other related fields
- Team lead experience preferred
- Payroll Processing experience
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Veterans and military experienced candidates encouraged to apply!
We look forward to your application!