B2B Sales Rep

IC Realtime, LLC | Goodyear, AZ, United States

Posted Date 10/11/2021

Supports clients by providing great service, acts as a liaison on behalf of the National Sales executive team. 

* Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.

* Prepares orders for shipping by answering phones; receiving facsimiles; editing, verifying, and coordinating information with production scheduling, plant shipping, and customer service departments; inputting data.

* Processes customer invoices by matching bills of lading; adding additional charges; completing daily orders by 4:30 to ensure fulfillment process.

*Provide account details and questions to the National Sales Executive

  • Maintain a working knowledge of the company's products and policies.

* Resolves product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions.

* Processes sample requests by answering phones; receiving facsimiles; inputting information into database; printing, copying, and forwarding to sample department for filling and mailing to customers.

* Resolves inventory allocation problems by monitoring finished goods; anticipating needs; placing and expediting inventory replenishment; verifying receipt of inventory; reconciling transaction reports.

* Maintains quality service by following organization standards.

  • Follow communication procedures, guidelines and policies.
  • Use strong interpersonal skills to contact and engage clients.
  • Communicate via phone, email, live chat, fax, email and personal contact in a professional manner
  • Outbound calling metrics calls ranging, but not limited to, 80+ calls per day
  • Be an ambassador of the company, establishing yourself as a trusted advisor to our clients while adhering to company culture, values and policy
  • Accurately document conversations with clients to ensure a seamless transition between agents and departments.
  • Complete varying assignments or projects within the scope of these duties as the needs of the company may dictate
  • Complete any other duties or responsibilities as assigned by the Sales Manager and Management team

* Contributes to team effort by accomplishing related results as needed.

Results Driven, Self-Development, Deadline-Oriented, Quality Focus, Productivity, Organization, Customer Focus, Multi-tasking, Supply Management, Data Entry Skills, Teamwork

Base pay 36k + Commission

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