Customer Service Representative

Advancing Alternatives | Lancaster, PA, United States

Posted Date 5/13/2022
Description

Responsibilities: 

  • Enters orders received via telephone or website
  • Enters electronic, paper and manual orders into Sage 50 accounting 
  • Verifies & Confirms customer orders and delivery expectations. 
  • Quote product prices and freight costs, according to uniform pricing strategy and current market pricing. 
  • Tracks order exceptions and maintains as needed.
  • Customer Service with new and current customers

 

Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. You will be the first point of customer contact for general inquiries like pricing, products, scheduling etc. Ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.


Teamwork: Collaborates Expertly with Team Members: 

  • Seeks good communication and cooperation within our organization 
  • Coordinates all routine aspects of customer orders, requests, and inquiries 
  • Identifies and uses internal resources as needed to complete tasks 
  • Supports team goals 
  • Is receptive/flexible/adaptable to change 
  • Understands, generally, about competitors and their services

 

Job Requirements

Qualifications: 

  • Actively listens
  • Customer service and customer solutions experience. 
  • Self-initiating person
  • Effective decision making
  • Displays effective interpersonal & communication skills (internal/external) 
  • Delivers timely and accurate information to customers & internal business partners both verbally and in writing. 
  • Achieves mutual understanding by summarizing & reviewing agreements 
  • Demonstrates understanding of our clients products and services 
  • Recognizes and responds to new/additional opportunities at existing customers 


Education/Training: 

  • Microsoft Office Suite Experience – 5+ years
  • Customer Service and Sales training preferred

 

Salary19.00 - 20.00 Hour
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