Franklin Service, Inc. | Tupelo, MS, United States

Posted Date 9/28/2021

Job description

The successful manager will manage staff and supervisors to insure client requirements and production levels are maintained and fulfilled. Responsibility also includes support and communication of business goals, quality standards, processes and procedures, and policies, administer motivational programs that include incentives, contests, and team performance programs. Extensive knowledge of collection laws is required

Job Requirements:

BS/BA in Business/Operations Management preferred

Previous collection agency management experience required

Demonstrated ability to lead, coach, and develop effective teams

Oral and written communication and analytical skills

Results oriented with ability to manage change while creating a positive environment

Proficiency in collections software and advanced knowledge of MS Excel, quality monitoring tools and applications, call center applications, reporting tools and technologies

This job is not remote. You would be required to relocate to the Tupelo, MS area.

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