Automotive Service AdvisorLithia Motors Inc.
Job Summary
Wilde Toyota, West Allis, WI 53227
Full time
R120154
Dealership:L0555 Wilde Toyota
Wilde Toyota
Hiring: Automotive Service Advisor
Pay: To be discussed during in-person interview
Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
Reports to: Service Manager
Onsite in West Allis, Wisconsin
Why Join Our Team?
A Reputation You Can Be Proud Of Join a dealership recognized by customers for helpful, respectful, and professional service. Wilde Toyota has earned thousands of customer reviews and multiple Toyota awards for customer satisfaction and dealership excellence.
Recognized by Toyota Wilde Toyota has earned honors including the Toyota President's Award, Customer Relations Excellence Award, Toyota Service Excellence Award, and Toyota Parts Excellence Award.
Opportunities to Grow Build valuable skills and develop your automotive career within a full-service Toyota dealership. Our sales, service, parts, finance, and support teams work together to deliver a strong customer experience.
A Team-Focused Environment Bring your experience, ideas, and enthusiasm to a team committed to helping customers and supporting one another.
What You'll Do
Welcome customers and identify their vehicle service needs.
Listen to customer concerns and recommend appropriate services.
Conduct vehicle walk-arounds and offer multi-point inspections.
Explain recommended repairs, pricing, and expected completion times.
Prepare accurate repair orders and estimates in ADP.
Obtain customer approval for maintenance and repair recommendations.
Coordinate repair orders and communicate with service technicians.
Keep customers informed throughout the repair process.
Review inspection results and additional service recommendations with customers.
Process payments and review completed work at vehicle delivery.
Build customer relationships through clear communication.
Follow dealership service, customer contact, and delivery processes.
What You'll Bring
Comfortable using computers and learning dealership systems.
1+ Years of automotive experience
Ability to accurately enter repair orders and customer information.
Basic math skills for reviewing costs and processing payments.
Valid driver's license and acceptable driving record.
Why this works b
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
