Safety & De-escalation Team CoordinatorCatholic Charities Eastern Washington
Job Summary
WE OFFER EXCELLENT BENEFITS:
- FREE Employee Medical Insurance
- FREE Employee Dental Insurance
- FREE Employee Vision Insurance
- Sick leave (8 hours per month)
- Vacation (Minimum of 2 weeks paid vacation)
- Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
- FREE Long-Term Disability Insurance
- FREE Life Insurance
- 13 Paid Holidays
CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.
CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.
Job Summary
This position is responsible for community and participant support and safety services for the Catalyst Supportive Housing program operated by Catholic Charities Eastern Washington programs. Responsible for administrative leadership and support for the Safety and De-escalation Team at Catalyst, including training, incident debrief, and supervision. Shifts may vary.
Job Duties/Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Ensures that the rules are being observed and that it is a safe environment for participants, patrons, staff, guests, and volunteers. Maintain safety and security by monitoring all general access areas and the surrounding neighborhood.
- Assists in onboarding/training new Safety and De-escalation Team members.
- Responsible for process review and process improvement to ensure the best quality of care for patrons.
- Complete regular reports on the interactions with clients and neighboring businesses. Daily, weekly, monthly, as requested by Leadership.
- Uses verbal skills to de-escalate disruptive situations involving persons at the Catalyst.
- Work closely with case management to maintain and develop key strategies for individuals accessing CCEW (Catholic Charities Eastern Washington) Catalyst services.
- Maintain contact and a cooperative relationship with CCEW Housing Sites, neighbors, and perform periodical check-ins each day, making notations in Salesforce
- Document all staff interactions including corrective conversations and notify appropriate leadership.
- Assist in the hiring and supervision of Safety and De-escalation Team Members.
- Perform 1st level screening of applicants in ADP
- Interviewing potential new staff with other members of the leadership team.
- Provide Safety and De-escalation Team Members with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.
- Provide Front Desk procedure, process, and task training to all Catalyst staff so they can provide coverage at the Front Desk as needed and carry out the responsibilities in a competent and professional manner.
- Ensure that all Safety and De-escalation Team Members members receive (at a minimum) Bi-monthly supervision—creating professional development plans, if needed, that support staff identified goals, monitor compliance with mandatory training and create structures which support staff in achieving job duty expectations.
- Conduct Safety and De-escalation Team Members staff evaluations according to agency timelines.
- Sustain an ongoing cooperative relationship with police and other local community security officers or associations.
- Provide relevant safety awareness training for clients, staff, residents, counselors, and volunteers as requested by Catalyst Leadership.
- Attend, obtain, and maintain relevant training and certifications necessary to complete daily job functions (AVADE, CPR/FIRST AID/AED, Trauma informed care, Fair housing, De-escalation, crisis intervention and management, workplace violence, etc.).
- Act as Safety and Security POC (point of contact) to on duty operations and administrative staff.
- Notify and assist the Facilities Manager regarding complaints and inquiries regarding team interactions.
- Perform other relevant duties assigned by other leadership staff, performing as a team member to ensure that productivity outcome measures are achieved.
- Utilize CCEW security surveillance to identify and mitigate safety concerns and risks.
- Through regular interactions with clients, residents, guests, and patrons make appropriate referrals to relevant social services.
- As part of, and in coordination with, the agencies crisis and concern response framework, work to outreach, monitor, and educate residents when there is a safety concern.
- Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA (Health Insurance Portability and Accountability)).
- Utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
- As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
- Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Perform related functions necessary to support the mission and core values of Catholic Charities.
Job Qualifications
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: To perform this job successfully, an individual should have an associate degree or equivalent experience. Demonstrated leadership, management, safety, and protection skills are mandatory. Ability to compassionately interact with the mentally ill, substance abusers and homeless people.
Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly stand, climb, walk, hear/listen, talk.
- Frequently lift to 40 pounds, pull/push, carry, grasp, reach, stoop, kneel.
- Occasionally sit, crawl.
- Clearly see 20+ feet, with or without corrective lenses, ability to focus.
- Wear, use, and operate the appropriate personal protective equipment, tools, and uniforms assigned to them, at the discretion of leadership.
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours to meet work expectations.
- Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to draft reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
- Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include training and coaching employees, planning, assigning, and directing work, reviewing performance, addressing complaints and questions, and resolving problems.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter or neighborhood.
- Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
- Heat: subject to high temperatures
- Cold: exposed to low temperatures
- Strong smells: such as urine or body odor.
- Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
