Technology Fellow, IT OperationsLeadership Institute

Position SummaryThe Technology Fellow is a twelve-month, fixed-term position in IT Operations built for someone at the start of an IT career. We are hiring for aptitude instead of experience.The Fellow joins the IT Operations team as a full member of staff, with the same service desk rotation and the same expectations for ownership and documentation as everyone else on the team. Over the twelve months, the Fellow builds real technical depth in identity and endpoint management through a funded certification program with the study time protected on the calendar.This is a training position with a defined end date. It is a salaried role with full benefits, not an internship and not a contract engagement.What Makes This DifferentMost entry-level IT jobs promise training and hand you a ticket queue, this one comes with training built in:Five certification exams paid for by the organization, on a published schedule, with exam days offEight protected hours per week for study during off-rotation weeks, and two during service desk weeksA $6,000 training budget over the term, covering exam fees, retakes, and study materialsDirect mentorship from the Sr. Director of Technology and experienced IT Operations SpecialistsActual ownership of production systems from month one, supervised and scoped to what you have demonstratedIf you finish the term with us, you leave with five certifications and a year of hands-on experience in a Microsoft identity and endpoint environment.Certification ProgramFive certifications are required and run on a fixed schedule. The organization pays for all of them.CompTIA A+ — Target: Month 4The vendor-neutral entry-level IT certification, earned across two exams. Hardware, operating systems, networking basics, security, and troubleshooting.MS-900 Microsoft 365 Fundamentals — Target: Month 5Cloud concepts, the core services in the Microsoft 365 suite, licensing, and the support and compliance model.MD-102 Endpoint Administrator Associate — Target: Month 7Deploying and maintaining devices through Microsoft Intune and Windows Autopilot, configuration and compliance policy, application management, and endpoint monitoring.SC-900 Security, Compliance amp; Identity Fundamentals — Target: Month 8Security, compliance, and identity concepts and the Microsoft services that implement them.SC-300 Identity amp; Access Administrator Associate — Target: Month 10Managing user identities, authentication and access management, workload identities, and identity governance in Microsoft Entra ID.Past these five, the choice is yours. If the required schedule is on track, you may propose one additional certification per quarter for funding. We will point you toward wider IT foundations such as Network+, Security+, and Project+, but the decision is yours as long as it fits the budget and does not put the required schedule at risk.Key ResponsibilitiesService Desk Operations (Rotational)Serve as primary service desk technician during assigned rotation periods, two weeks in every sixTriage and resolve incoming support tickets according to SLAEscalate complex issues to the appropriate domain specialistDocument solutions for the knowledge baseProvide patient, high-quality service to staff at every level of technical skillIdentity and Access SupportProcess account lifecycle requests: creation, changes, and deprovisioning against approved requestsManage group membership and license assignmentSupport MFA enrollment, resets, and end-user authentication troubleshootingMaintain accurate records of access changesEndpoint SupportEnroll and provision Windows and macOS devices through Microsoft Intune, Windows Autopilot, and Apple Business ManagerImage, stage, and deploy devices to staffDeploy applications from established Intune packagesMonitor and remediate the non-compliant device queueApply patches and updates on the established ring scheduleMaintain device and asset records across the full hardware lifecycleDocumentationProduce documentation for resolved issues and recurring proceduresContribute to and maintain the knowledge baseKeep runbooks current as processes changeLearning and DevelopmentComplete the certification ladder on the published scheduleParticipate in structured mentorship and regular reviewShadow senior staff on identity policy, security, and infrastructure workTerm and ConversionThis position is a twelve-month fixed term. The end date is known at the time of hire and will be stated in the offer letter.At the conclusion of the term, the organization may extend an offer for a permanent position if one is available and if performance warrants it. Continued employment past the twelve-month term is not guaranteed, and candidates should apply understanding that the position concludes at that point.We would rather be direct about this in the posting than discover a misunderstanding in month eleven.Working ConditionsPrimary work location on site at headquartersRotation through service desk duty on a six-week cycle, two weeks on and four weeks offPhysical activity required for equipment installation, staging, and maintenanceOccasional work in server rooms, cable closets, and other technical spacesOccasional after-hours work for system updates, critical support, and emergency responseOccasional work on ladders or in confined spaces may be requiredExpected Salary Range:$55,000 - $65,000 / year