Retail Office Manager at Tyler Med CenterAustin Bank

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Includes the following:

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member.   Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.  Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc    Take advantage of appropriate communication channels regarding bank related business matters.   

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Greets customers and provides superior customer service.

MANAGEMENT OF BRANCH PERSONNEL:  Supervises branch retail personnel, conducts staff meetings, Stakeholder meetings, and service/sales meetings; supervises work time for retail personnel, hires new employees and recommends employee discipline and discharge, performs employee job appraisals, recommends and/or facilitates training opportunities/professional development and salary increases for branch personnel, creates documentation for employee personnel files, and fosters/promotes teamwork.

MANAGEMENT OF BRANCH OFFICE:  Leads the service and sales efforts of the branch office; Handles customer complaints and inquiries; supervises branch security; maintains and updates branch operational policies; approves checks and/or transactions; oversees branch maintenance; supervises branch audits; improves branch efficiency with new procedures and systems as required; performs, when necessary, operational responsibilities such as opening accounts, teller duties, selling cashiers and travelers checks, assisting/supervising in various balancing activities, and supervising safe deposit activities.

LENDING RESPONSIBILITIES:  Takes loan applications, analyzes financial information, approves or rejects loans requests and/or refers to senior lender as required.

Other duties may be assigned.

Reports to work regularly and promptly.

Maintains confidentiality at all times.

Provides superior customer service.

Implements and maintains established department and Bank policies, procedures and objectives and quality assurance.

Enhances professional growth and development through participation in education programs and current literature.