Field Service TechnicianFSG (Facility Solutions Group)
Job Summary
Overview
The field service technician performs different types of support at the customers location, such as troubleshooting, setup, and installation of systems and equipment.
Responsibilities
- Troubleshoot, diagnose, and repair units while in the field.
- Maintain records of service calls, training, and expenses.
- Provide on-call emergency service as required and maintain communication with the department manager while in the field.
- Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.
- Perform other duties assigned by the manager.
