Billing Specialist - IN OFFICELoss Prevention Services, LLC

Position Summary

The Billing Specialist is responsible for supporting the successful completion of post-repossession activities and ensuring accurate billing and payment processing. This role serves as a critical liaison between repossession agents, lenders, transport providers, redemption customers, and internal departments to ensure timely service delivery, regulatory compliance, and revenue capture.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple workstreams in a fast-paced environment.

THIS POSITION IS IN OFFICE. IT IS NOT A REMOTE WORK OPPORTUNITY.

Essential Duties and Responsibilities

Billing & Financial Operations

• Review agent invoices for accuracy and compliance with approved fee schedules.
• Process transportation, redemption, key, storage, and ancillary service charges.
• Research and resolve invoice discrepancies and billing disputes.
• Coordinate with agents and clients regarding invoice approvals, denials, and supporting documentation.
• Monitor aging invoices and assist with payment reconciliation activities.
• Ensure all billable services are properly documented and invoiced.
• Support month-end billing and reporting processes.
• Maintain billing records and audit trails in accordance with company policies.

Customer Service & Communication

• Provide professional support to lenders, repossession agencies, transport providers, and consumers.
• Respond to inquiries regarding billing, transportation status, redemptions, and key services.
• Collaborate with internal departments to resolve issues and improve operational efficiency.
• Identify opportunities for process improvement and automation.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years’ experience of billing and post recovery in the repossession industry.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Ability to prioritize workload and meet deadlines in a high-volume environment.
• Strong problem-solving and analytical abilities.

• Experience in repossession, asset recovery, transportation logistics, or auto finance.
• Experience with invoice processing and payment reconciliation.
• Familiarity with redemption, key services, title processing, or transportation management.
• Experience working with vendor management systems and client portals.

Key Competencies

• Attention to Detail
• Customer Service Focus
• Accountability
• Time Management
• Problem Solving
• Teamwork
• Communication Skills
• Adaptability

Physical Requirements

• Ability to remain seated for extended periods while working on a computer.
• Ability to communicate effectively via phone, email, and video conferencing.
• Ability to occasionally lift up to 20 pounds.

Equal Employment Opportunity Statement

Loss Prevention Services (LPS) is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. LPS provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

LPS is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, and observances, unless doing so would create an undue hardship on business operations.

Employment decisions at LPS are based on business needs, job requirements, qualifications, and individual performance.