Loan SpecialistSun Loan Company

The Loan Specialist supports the management of the office by ensuring efficient administration, accurate loan processing, and compliance with company and regulatory requirements. This role includes processing loan applications, assembling and verifying loan documents, and maintaining accurate paperwork to help mitigate risk and prevent potential losses.
Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and maintaining payment schedules as needed. In the manager’s absence, the Loan Specialist may oversee office operations to help maintain continuity and productivity.
Job Duties Include:

Contacts customers by phone or mail to collect amounts due or arrange payment plans.
Identifies solutions to help customers refinance accounts and bring past-due accounts current.
Properly closes loans and ensures all loan requirements are clearly explained.
Conducts collection calls on overdue accounts.
Uses company-provided location services to locate past-due customers.
Reviews pending applications and contacts prospective customers to support accurate and timely processing.
Supports account growth by offering loans to former and prospective customers.
Sells applicable ancillary products, including taxes, referrals, and car club services.
Maintains required forms and loan documentation in accordance with company guidelines and applicable federal and state laws.
Prepares copies of financial and legal documents as requested.
Ensures accurate and timely loan processing through proper system entry and up-to-date customer information.
Enters customer payments into loan management software.
Processes payment extensions and maintains accurate collection notes within customer accounts.