Field Service EngineerMettler Toledo

Reporting to Field Service Team Leader, this position will be responsible for conducting on-site installations, repairs, preventive maintenance and customer training (hardware, software and limited applications), for assigned instrumentation and supporting Field Service, In-House Repair, Sales, Customer Service and Product Management. The position will represent the Mettler Toledo standard of ‘Trusted Advisor’ to our customers. Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor and sampling solution systems, proprietary software and associated applications Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation and training throughout the product lifecycle Successfully complete advanced and expert level instructor led service product training Document, communicate and manage customer issues with Sales, Service and Support Proactively prioritize, schedule, track and execute service assignments to satisfactory completion Document and report scheduling, utilization and escalation in a timely manner Feedback non-conformance issues for quality enhancements and technical bulletins Manage and control field inventory Manage administrative time and deliver required e-work accurately and timely Quickly escalate ongoing, prolonged field situations to service management Demonstrates exemplary skills in customer relations and enhance customer satisfaction by providing value-added services (e.g. Equipment Qualification) Successful service agreement and key account management Manage all travel and support expense at or below budget All other duties as assigned