Director of Property ManagementNewQuest Properties

Schedule:  Full-Time
Reports To: Senior Managing Director ׀ Asset & Property Management
This Role is an in-person role, located in our corporate office

Overview

Provide formal supervision to individual employees/3^rd party management companies/offshore employees within the property management or operational teams. Oversee all daily aspects of the property management activities, execute the Company’s strategies related to the portfolio by implementing the policies, procedures, best practices that enable each property to meet and exceed budgeted financial goals for a mixed portfolio with a heightened focus on neighborhood essential retail shopping centers The role is highly visible, both internally and externally which requires skills and experience in leadership, management, and communication.

Key Responsibilities

Specific functional responsibilities shall include (not limited to):

• Must have experience managing multiple direct reports
• Manage the annual budget(s) process for the properties comprising the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio
• Ensure that the portfolio meets the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results
• Provide leadership to the team of managers/employees by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
• Actively participate in the acquisition, disposition, development, and management of individual assets
• Promote internal/external client satisfaction and retention through timely reporting and on-going communication about the performance of the properties
• Respond quickly and with urgency to client/owner concerns, questions, issues, and requests
• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio
• Work with team members and other employees to develop and implement market plans that drive occupancy and revenue growth
• Ensure that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
• Coordinate work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members
• Complete various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
• Develop and update policy and procedures

Fiscal Management

• Prepare and implement operating and capital improvement budgets in accordance with management
• Approve, code invoices and submit to accounting for payment
• Comply with procedures for invoicing of rent, special services, construction extras, after-hours air conditioning
• Review monthly operating statements for accuracy and report any reclassification to accounting
• Prepare and submit monthly reporting package to owners as required
• Collection and reconciliation of tenants ledgers
• Coordinate tenant bulletins concerning property policies and issues
• Perform other duties as assigned by SVP of Asset Management

Physical Management

• Negotiate and monitor performance of service contracts
• Conduct inspections of common areas, buildings, grounds and vacant suites; prepare punch lists for maintenance and respective service contractors
• Formulate, implement, and monitor a comprehensive routing and preventative maintenance program covering all systems
• Develop and maintain a program for handling after-hours calls, to include current tenant and vendor emergency contact information
• Establish procedures for handling emergency situations, i.e., hurricanes, floods, power failure, fire, etc.

Travel Expectations

• Regular travel, including overnight stays, will be required to support portfolio oversight, team engagement, client meetings, and strategic initiatives across assigned markets

Qualifications:

• Minimum of 10 years of experience in commercial property management 
• Minimum of 5+ years of experience in managing multiple people
• Bachelor degree from an accredited college preferred but not mandatory
• MS Word, Excel, PowerPoint, Internet Explorer, MS Outlook, Outlook Express, Rent Roll, Yardi accounting software or the equivalent, basic bookkeeping skills