Senior Tenant Recovery AnalystNewQuest Properties

Schedule: Full-Time
Hours: 8:30 AM – 5:30 PM, with overtime as needed to meet project deadlines
This Role is an in-person role, located in our corporate office

Overview

Candidates must have a strong understanding of commercial real estate recoveries, lease administration, property taxes, common area maintenance (CAM) reconciliations, tenant billing, and financial analysis. The ideal candidate will possess advanced Excel skills, extensive knowledge of Yardi recovery functions, and the ability to manage multiple priorities in a fast-paced, team-oriented environment. The Senior Tenant Recovery Analyst serves as a subject matter expert for tenant recoveries and plays a key role in maximizing recovery accuracy, minimizing leakage, and supporting operational excellence across the portfolio. This position provides opportunities for leadership, process improvement, and professional growth.

Key Responsibilities

Specific functional responsibilities shall include (not limited to):

• Set up CAM pools and recovery structures for all new properties and new leases in Yardi
• Review lease provisions and recovery methodologies to ensure accurate tenant billing and recovery allocations
• Partner with Senior Lease Analysts to resolve CAM recovery disputes and reconciliation questions, particularly for major retail tenants
• Update recovery GLA overrides resulting from tenant move-ins, move-outs, expansions, contractions, and lease modifications
• Prepare final NNN and CAM reconciliations for vacating tenants prior to security deposit settlement
• Bill annual real estate tax reconciliations and ensure completion after all tax payments have been made
• Assist with mock CAM reconciliations for property sales, due diligence reviews, and special projects
• Serve as the primary Yardi Recovery module subject matter expert and assist with system enhancements, testing, troubleshooting, and user support
• Partner with Property Accountants, Property Managers, Lease Administration, and Operations teams to resolve recovery-related issues and questions
• Review and maintain recovery setup data to ensure accuracy and compliance with lease requirements
• Analyze recovery results and identify opportunities to reduce recovery leakage and improve financial performance
• Standardize recovery reconciliation templates and reporting tools to improve efficiency and consistency
• Develop and maintain recovery policies, procedures, and best-practice documentation
• Train and mentor Property Accountants and other team members on recovery processes and reconciliation methodologies
• Conduct periodic audits of recovery pools, calculations, and tenant billings to ensure compliance and consistency across the portfolio
• Prepare recovery-related analyses and reports for management as requested
• Participate in special projects and process improvement initiatives as assigned

Qualifications:

• Bachelor in accounting, finance, real estate, or a related field preferred
• Minimum 3+ years of commercial real estate accounting, lease administration, or recovery accounting experience
• Extensive knowledge of CAM, tax, insurance, and NNN recovery reconciliations
• Strong experience with Yardi Voyager, including Recovery and Lease Administration modules
• Advanced Excel skills, including pivot tables, lookups, and reconciliation reporting
• Strong analytical and problem-solving abilities with exceptional attention to detail
• Excellent verbal and written communication skills with the ability to effectively interact with tenants, property managers, and accounting personnel
• Ability to manage multiple deadlines and priorities while maintaining accuracy and professionalism
• Highly organized, self-motivated, and capable of working independently
• Demonstrated ability to identify process improvements and implement operational efficiencies
• Ability to train and mentor team members while contributing to a collaborative work environment
• Commercial retail real estate experience required
• Experience working with large portfolios and multi-tenant shopping centers preferred