Operations Supervisor - North TexasAcadian Ambulance

JOB SUMMARY: Provide immediate supervision of employees, stations, units and spare units in assigned area to ensure quality patient care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.

 

REPORTS TO:         Operations Manager

                                     Director of Operations

Regional Vice President

 

EQUIPMENT: Supervisor Sprint vehicle; ambulance; stretcher; folding stretcher; scoop stretcher; long and short spine boards and KED; spinal immobilization equipment; radios and computerized communications equipment;  pager; splinting devices; suction devices; bandaging materials; oxygen bottles and tubings; basic and advanced airway management devices; Glucometer; intravenous fluid therapy equipment;  cardiac monitor / defibrillator; pulse oximeter;  fire extinguisher; simple extrication devices; simple mechanics tools; pneumatic anti-shock garment; blood pressure cuff and stethoscope; patient restraints; simple traction devices; other medical and related equipment items not specifically listed may be added as new items are  introduced.

 

DUTIES AND RESPONSIBILITIES:  This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job.  It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Supervises medical personnel, observing field personnel on emergency and non-emergency scenes.
2. Coaches employees, providing professional and personal guidance, aimed at optimizing performance and morale.
3. Oversees proper completion of all logs and completes first approval on timesheets.
4. Observes crew change and ensures smooth transition.
5. Responsible for employee documentation and maintenance of the computerized employee profile system (i.e., commendations, counseling’s, attendance, incident reports, etc.).
6. Maintains 24 hour on-call status
7. Staffs openings and extra crews in area as needed.
8. Facilitates new employee orientation and new paramedic skills/performance assessment.
9. Monitors 02 levels at stations in assigned area.
10. Completes medical audits for assigned area.
11. Ensures equipment is routed to appropriate units and stations.
12. Monitors and reports on condition of mainline and spare units in area.
13. Monitors refusals, on-scene times and All Safe driving reports and implements strategies with employees for improvement.
14. Communicates policies, procedures and information appropriately and in a timely manner to employees.
15. Monitors station maintenance.
16. Participates in goal planning sessions.
17. Participates in area disaster drills.
18. Visit hospital and nursing home staffs to maximize relationships.
19. Assists Operations Manager with corrective action, investigations and complaint resolutions.
20. Monitors petty cash at assigned stations in the district.
21. Monitors usage and storage of controlled substances.
22. Facilitates a voice mail sprint shift report to district management.
23. Attends staff meetings and may assist with facilitation of such.
24. Represents Acadian at occasional public meetings.
25. Responds to calls as a first responder when necessary.
26. Periodically rides third person with assigned employees.
27. Obtains signatures on assigned documents.
28. Performs other duties as assigned.

 

QUALIFICATIONS:

1. High School Diploma or GED.
2. National and/or State certification as an Emergency Medical Technician- Paramedic determined by appropriate state requirements.
3. Current CPR certification as established by the American Heart Association.
4. Current ACLS certification as established by the American Heart Association.
5. Current and valid state-issued driver's license determined by appropriate state requirements (equivalent of a Louisiana Class "D" driver's license).
6. Must be able to read, write and communicate professionally and effectively with employees and managers.  Must possess the ability to write simple correspondence or reports.  Must possess the ability to effectively present
7. Must be knowledgeable of company protocols, operational procedures and safety policies.
8. Must be able to drive large vehicles in normal and adverse conditions.

 

INTERPERSONAL REQUIREMENTS:

1. Maintain social, ethical and organizational norms.
2. Maintain good personal motivation; develop a sense of ownership of job tasks and results.
3. Must have a sense of urgency for all work performed.
4. Ability to work under the pressure of meeting strict deadlines.
5. Excellent interpersonal and communication skills.

TRAINING REQUIREMENTS:

1. Orientation to job requirements