Part-Time Front Desk Associate - OnsiteSpectrum Association Management

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

Spectrum Association Management is starting a new division focused on condominiums and are calling it Kiwi Condo Management. KIWI Condos is seeking an experienced and proactive candidate to join our team. We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowners’ associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 18 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help, you always volunteer just like they would do for you. We are all students and teachers on our teams.

What does it look like to be an employee at Spectrum Association Management?

-93% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!

-99% of employees have felt well supported by management through COVID-19.

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES

Amenity & Gate Access

• Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes

• Maintenance of amenity card system – clean/maintain printer, schedule service

• Program and print amenity cards for new residents

• Troubleshoot and resolve issues with amenity cards and card readers

Clubhouse Duties

• Assist residents and vendors in person or over the phone

• Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc)

• Open & secure clubhouse each day, activate/deactivate alarm system upon entry/exit

• Handle mail received daily at the clubhouse, including invoices, return mail, and payments

Administrative Duties

• Answer phones & emails and respond to all voicemails in accordance with same-day response policy

• Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation

• Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately

• Submit invoices, process check requests for vendor payments, input receipts for credit card purchases

• Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion

• Logs correspondence with homeowners in company systems

• Communicates clearly, professionally, and accurately

• Maintains customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns

• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum culture

• Maintains a calming demeanor during customer interaction and peak time