Electronic Banking SpecialistHorizon Bank, SSB

WHAT WILL I DO?

• Provide Electronic Banking expertise and support to Horizon Bank employees and customers, including hardware and software troubleshooting, diagnosis, and resolution.
• Assist personal and business customers by phone with online banking access issues, including account lockouts and password resets.
• Provide guidance to customers on browser compatibility and electronic device requirements to ensure a seamless online banking experience.
• Respond to customer inquiries received through online banking email channels and provide timely, accurate resolution or escalation.
• Review Electronic Banking maintenance reports to verify the accuracy and integrity of online banking registrations and related account information.
• Generate and review Electronic Banking reports and perform routine data maintenance and cleanup, including inactive users, eStatement changes, and removal of closed accounts from Bill Pay.
• Serve as a subject matter expert and go-to resource for Electronic Banking processes, systems, policies, and procedures across the Bank.
• Create, maintain, and update Electronic Banking procedures and documentation as systems, processes, and requirements change.
• Proactively identify opportunities to resolve recurring issues, improve processes, enhance reporting, and strengthen the overall Electronic Banking experience.
• Coordinate with third-party vendors, including Q2, Jack Henry iPay, Fiserv, CSI, and other service providers, as needed to troubleshoot issues, resolve problems, and support Electronic Banking services.
• Deliver a high level of service to customers and co-workers by responding promptly, communicating effectively, and working to exceed expectations.
• Comply with all applicable laws and regulations and the Bank’s policies and procedures.
• Other duties as assigned and/or taken on.

AM I THE RIGHT FIT?

We are looking for a service-minded professional who is accountable, detail-oriented, collaborative, and enjoys solving problems and helping others.

Required:

• High school diploma or GED and 2+ years of banking experience or the equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities to perform the job duties of this position.
• 1+ years of customer service experience, preferably in banking or financial services.
• Excellent customer service, communication, phone, and email skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to troubleshoot basic computer, browser, and electronic banking issues.
• Proficiency with computers, email, word processing, spreadsheets, and other business software.
• Strong attention to detail, organization, and time-management skills.
• Ability to work independently and as part of a team.
• Ability to learn and adapt to new systems, technology, processes, and products.
• Sound judgment and decision-making skills.

Preferred skills:

• Four-year degree in business, banking, finance, or related field.
• Experience with electronic banking products, services, and regulations.
• Experience with online banking, mobile banking, Bill Pay, or eStatements.
• Experience working with banking systems and third-party vendors.
• Proficiency with smartphones, tablets, operating systems, and other technology.

WHY HORIZON?

We’re not just your ordinary bank – we have something special here at Horizon. Our charter dates back to 1905, giving us over a century of experience serving Central Texas. We pride ourselves on creating lifelong customer relationships and business partnerships and have a reputation for an unwavering commitment to our teams, our communities, and our customers.

Thanks to our diverse, energetic team, Horizon continues to grow and succeed:

• #1 locally owned bank according to Austin Business Journal 2020 Power Rankings.
• Top 40 community banks nationwide by S&P Global Market Intelligence.
• 2024 top 10 community bank according to American Bankers Association.
• 2020 & 2021 Thriving Together recipient for outstanding company Wellness Program. Learn more about our benefit package below!

We’re proud of where our teams have gotten us and can’t wait to see where you will take us next!

WHAT DOES IT MEAN TO BE ON THE HORIZON TEAM?

Our commitment to our employees goes beyond base pay—it includes the tangible things like salary, benefits, and special employee programs such as training & development, wellness, and flexible sick time. Equally important are the intangible factors like challenging work, a community focused mindset, and the opportunity to grow professionally. We do not hire resources; we invest in people.

Benefits available to you include:

• Health coverage options including Medical, Dental, and Vision
• Wellness Program that incentivizes you with premium cost savings
• Employee Assistance Program to help you with life’s challenges
• Basic Group term Life and AD&D to protect you and your family
• The opportunity to become a shareholder of the Bank through our 401k Retirement Plan
• Discounts on Pet Insurance
• Time off policies meant to support your work-life balance