Clinical Navigator - MA & Surgery Scheduler - South Austin Clinic - Texas Orthopedics (2677)ORTHOLONESTAR

Job Details: Job Location: TXO-South Austin Clinic - Austin, TX 78746, Position Type: Full Time, Salary Range: $22.00 - $27.00 Hourly, Job Category: Health Care, GENERAL JOB DESCRIPTION: Responsible for assisting physicians with patient care during clinic visits and coordinating clinical care outside of visits. This includes casting, bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout their recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. Ensures quality, safety, and efficiency in all aspects of patient care while maintaining a positive and professional image of the clinic. ESSENTIAL FUNCTIONS: In-Clinic Support: Assist physicians with patient care: prepare injections, take vital signs, complete H&P questionnaires, and facilitate suture removals/dressing changes. Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician. Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction. Maintain a safe, efficient, and respectful clinic environment. Prepare exam rooms and perform sharps container checks. Document all patient-related communication and treatment in EMR. Assist with procedure and diagnosis coding of encounter forms. Restock supplies and sterilize instruments per schedule. Attend continuing education and skill labs offered by Texas Orthopedics. Assist with phlebotomy if certified. Travel to other clinical locations as needed. Care Coordination & Follow-Up: Conduct postoperative follow-up calls to patients to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed. Receive and manage incoming calls, schedule surgeries, imaging, and therapy appointments. Complete surgery checklists and coordinate with physicians and facilities. Obtain and track prior authorizations and insurance clearances. Schedule Peer-to-Peer calls when necessary. Monitor and respond to patient cases and medication requests within the same business day. Facilitate capture of opioid history and patient-reported outcomes. Track adverse events such as post-op complications and hospital readmissions. Review and manage assigned physician’s surgery schedule for accuracy. Coordinate training and preferences with Surgery Coordinator and Office Manager. Queue lab results into EMR system. Provide coverage for peers and monitor assigned voicemail daily. BENEFITS: Medical Insurance with VIP Health Advocate Service Health Savings Account (HSA) with employer contribution Flexible Spending Account (FSA) Dental Coverage Vision Coverage 7-8 Paid Holidays each year 12 PTO Days to start, with increases based on tenure (up to 22 days) 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible) Life Insurance Short & Long-Term Disability Additional Supplemental Plans Mileage Reimbursement + Travel Time – (for eligible positions) Colleague Recognition Program Well-being support: Employee Assistance Program To learn more, visit: https://www.txortho.com/ Qualifications: QUALIFICATIONS Education: High school diploma or GED required. Graduation from an accredited Medical Assisting program preferred. Experience: Minimum two years in a healthcare setting, preferably orthopedics. Two years of surgery scheduling experience preferred. Licensure: Current Medical Assistant certification (CMA) preferred Special Skills: Strong interpersonal and communication skills. Knowledge of medical terminology, pharmaceuticals, and EMR systems. Ability to work in a fast-paced environment with attention to detail. Excellent problem-solving and organizational skills. Physical Demands: Frequent walking, standing, and sitting for extended periods. Ability to lift/carry up to 50 lbs and assist patients up to 300 lbs. Full range of motion, adequate visual acuity, and hearing/speaking ability. Clinic and office setting with travel between locations. Exposure to communicable diseases, toxic substances, radiation, and bodily fluids. Environmental Working Conditions: Combination clinic and office setting. Travel between clinic locations. Exposure to communicable diseases, toxic substances, radiation and bodily fluids.