Director of OperationsAcadian Ambulance

Acadian Ambulance has an exciting opportunity for a Director of Operations to join our Texas West operations. We are seeking an experienced EMS leader who is passionate about developing strong teams, driving operational excellence, and delivering exceptional service to the communities we serve.

Working alongside the Regional Vice President, Operations Managers, and Operations Supervisors, the Director of Operations will oversee multiple districts, turn regional strategy into meaningful action, and help shape the continued success of our Texas West operations.

Your Leadership. Regional Impact.

• Develop strong leaders. Coach and support Operations Managers and Supervisors, establish clear expectations, and build a culture of accountability, collaboration, and professional growth.
• Turn insights into improvements. Evaluate operational performance, identify trends, and implement practical solutions that improve service delivery, efficiency, and readiness.
• Strengthen daily operations. Guide staffing, scheduling, fleet and station readiness, medical supply availability, and the systems that keep districts operating effectively.
• Champion quality and safety. Review medical audits, support adherence to clinical protocols and company policies, and ensure timely resolution of concerns and complaints.
• Build trusted relationships. Partner with customers, community stakeholders, and internal teams to strengthen service partnerships and represent Acadian professionally.
• Prepare for what’s next. Contribute to regional goal planning, disaster preparedness, training initiatives, and the processes and staffing needed to meet evolving operational demands.

What You Bring

• High school diploma or GED.
• Current National and/or State EMT-Paramedic certification, as required by the applicable state.
• Current or previous Operations Manager experience, or equivalent leadership experience.
• The ability to coach leaders, communicate clearly, and follow through on priorities.
• Sound judgment, a strong sense of ownership, and the ability to make timely decisions under pressure.
• A commitment to ethical leadership, operational excellence, and quality patient care.

Stay Connected to the Mission

This position includes maintaining 24-hour on-call availability for assigned districts and occasionally serving as an additional crew member when needed.