Certified Clinical Medical Assistant/Patient ServicesFamily Circle of Care

About the Role

Family Circle of Care is seeking a compassionate, dependable, and adaptable Certified Clinical Medical Assistant / Patient Services Representative (CCMA/PSR) to join our team at our Palestine Clinic!

This unique, cross-trained position combines clinical patient care with front-office responsibilities, providing an opportunity to support patients throughout their healthcare experience.

The CCMA/PSR will rotate between Medical Assistant and Patient Services Representative duties based on clinic schedules, staffing needs, and daily operations. This position is ideal for someone who enjoys variety in their work, thrives in a team environment, and is comfortable transitioning between direct patient care and administrative responsibilities.

Key Responsibilities

Clinical / Medical Assistant Responsibilities

• Prepare patients for examinations, obtain vital signs, and assist providers with patient care and clinical procedures.

• Prepare, clean, sanitize, and stock examination rooms and clinical equipment.

• Perform authorized clinical procedures, including specimen collection, phlebotomy, point-of-care testing, and administration of medications and immunizations under appropriate supervision.

• Assist providers with prescription refill requests and documentation in the electronic medical record (EMR).

• Monitor clinical supplies and inventory to ensure exam rooms and work areas remain adequately stocked.

• Support efficient patient flow and provide compassionate, patient-centered care.

Front Desk / Patient Services Responsibilities

• Greet patients and visitors, providing friendly, professional, and welcoming customer service.

• Schedule, confirm, and coordinate patient appointments.

• Complete patient registration, check-in, and check-out processes.

• Verify patient demographics, insurance coverage, and required documentation.

• Collect copays, deductibles, and outstanding patient balances while accurately documenting payments.

• Answer incoming calls, respond to patient inquiries, and direct communications to appropriate staff.

• Monitor appointment cancellations and no-shows to help maximize patient access and clinic scheduling.

• Assist patients with Sliding Fee Scale applications, financial assistance information, and available community resources.

• Maintain accurate patient records and respond to assigned billing requests and EMR work queues.

Cross-Trained / Shared Responsibilities

• Regularly rotate between clinical and front-office assignments based on established schedules and clinic needs.

• Demonstrate competency and independence in both Medical Assistant and Patient Services Representative responsibilities.

• Work closely with providers, clinic leadership, and team members to support daily clinic operations.

• Adapt to changing patient volumes, staffing needs, and operational priorities.

• Maintain patient confidentiality and follow HIPAA, OSHA, infection control, and other applicable healthcare regulations.

• Participate in ongoing training, quality improvement initiatives, and professional development.

Qualifications

Required:

• High school diploma or GED.

• Graduate of an accredited Medical Assistant program.

• Current CPR/BLS certification or ability to obtain certification as required.

• Strong communication, organizational, and customer service skills.

• Ability to multitask, prioritize responsibilities, and transition between clinical and administrative duties.

• Basic computer proficiency and ability to learn electronic medical record systems.

• Ability to work collaboratively in a fast-paced healthcare environment.

Preferred:

• Medical Assistant certification from a recognized accrediting agency.

• At least one year of experience in a medical office, clinic, or healthcare setting.

• Experience with patient registration, appointment scheduling, and insurance verification.

• Experience using electronic medical records (EMR).

• Previous experience performing both clinical and front-office responsibilities.

What We're Looking For

We're looking for someone who is flexible, dependable, and enjoys helping patients and supporting their team. The ideal candidate is comfortable working directly with patients, managing front-office responsibilities, and stepping into different roles throughout the day.

A positive attitude, strong attention to detail, and willingness to learn are essential for success in this position.

Benefits

Family Circle of Care values our employees and is pleased to offer a comprehensive benefits package designed to support your health, well-being, and financial future.

Medical & Supplemental Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short-Term and Long-Term Disability

• Life Insurance

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Retirement Savings

• 403(b) Retirement Savings Plan

• Company Match up to 5%

Paid Time Off

• 10 Paid Holidays

• Generous Paid Time Off

Additional Benefits

• Employee wellness initiatives and resources

• Professional development opportunities

• Employee assistance and support resources

About Family Circle of Care

Family Circle of Care is a community-focused healthcare organization dedicated to providing accessible, high-quality, and compassionate healthcare to individuals and families throughout East Texas.

Our team works together to create a welcoming environment where patients feel supported and employees have the opportunity to make a meaningful difference in the communities we serve.

Join our team and help us make a difference in the lives of our patients and families!

Family Circle of Care is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants.