Automatic Door Service ManagerLeo (Powered by Leo)

Description

Why this role

• Build Academy's automatic door program from the ground up, rather than inherit a finished one.
• Work with national accounts, including large retail and financial institution clients.
• Become the company’s go-to authority on automatic doors and own the AAADM certification program.
• Join a trade where revenue, headcount, and client volume are all growing.

About Academy By Leo

Academy is a national commercial locksmith, door, and access control company that has served clients since 1991 and is now part of Leo. We work in all 50 states, handle 60,000+ work orders a year for 300+ clients, and cover everything from a single rekey to nationwide lock and door programs.

The role
You will lead automatic door service from start to finish. You work with dispatch, field operations, sales, and project teams.

What you’ll do

• Manage preventive maintenance work orders from assignment to completion, and track schedules, completion rates, and SLA performance.
• Schedule field technicians with Operations and Dispatch, and review their reports and photos for quality.
• Serve as the internal expert on automatic doors, including scope reviews, repair quotes, and technical input for sales proposals.
• Run the AAADM certification program: onboarding, renewals, and tracking records.
• Build relationships with parts distributors, negotiate pricing, and maintain a parts matrix.
• Support door and glazing projects alongside the project management team.
• Write the SOPs and training that dispatchers and coordinators use for automatic door work.

Requirements

What you bring

• 2+ years in automatic door service, facility maintenance, or trade coordination
• Working knowledge of pedestrian operators, sliding doors, swing operators, and ADA-compliant entries
• Experience with work order platforms such as Corrigo or ServiceChannel
• Strong organization and clear communication with clients, technicians, and internal teams

Nice to have: AAADM certification (not required, and you’ll have 60 days after hire to get it), multi-site service experience, door hardware or storefront knowledge, and distributor relationships.

Benefits: medical, dental, vision, 401(k), PTO, bonus opportunity