Service CoordinatorWork Heartily, LLC
The Opportunity
Work Heartily is partnering with our client, Ellsworth Systems, to find a Service Coordinator to join their team in Franklin, Tennessee.
Ellsworth Systems has more than 30 years of experience providing financial products, security solutions, and service support to banks, credit unions, commercial businesses, and retailers. Their customers rely on Ellsworth for responsive service and dependable solutions that help improve efficiency, profitability, and security.
This is a hands-on coordination role for someone who enjoys keeping a lot of moving pieces organized. The Service Coordinator serves as an important link between Ellsworth's customers and field technicians—receiving service requests, scheduling technicians, managing work orders, communicating updates, and helping ensure each service call moves efficiently from request through completion.
The right person will be highly organized, comfortable communicating by phone and email, attentive to details, and able to remain composed when priorities change throughout the day.
Who We're Looking For
You'll likely be a strong fit if you are someone who:
Enjoys organizing schedules, information, and people.
Communicates professionally and confidently with customers.
Can manage several priorities without losing track of details.
Takes ownership of following an issue through to resolution.
Works well in a fast-moving environment where the day's priorities can change.
Enjoys being part of a team and helping others succeed.
What You'll Do
As Service Coordinator, you'll help keep Ellsworth's daily service operation running smoothly. You'll work with customers, technicians, service management, and supply chain personnel to coordinate service activity and resolve issues.
Key responsibilities include:
Monitor incoming service requests by phone and email.
Create and manage work orders using Salesforce Field Service.
Assign technicians based on geography, skill set, and customer response-time requirements.
Coordinate technician schedules, priorities, service calls, special assignments, and project-related work.
Communicate with technicians to confirm schedules and service expectations.
Keep customers informed with service updates and estimated arrival times.
Review completed work orders for accuracy, including labor, materials, and resolution details.
Provide closeout communication to customers and approve billing status according to contract terms.
Maintain service tracking spreadsheets and customer documentation.
Collaborate across departments to keep customer service needs moving forward.
2+ years of experience using Microsoft Office, including Word, Excel, and Outlook.
Strong computer skills and comfort working across multiple software systems.
Excellent written, verbal, and telephone communication skills.
Strong organizational and prioritization abilities.
High attention to detail and accuracy.
Ability to perform well under pressure in a fast-paced environment.
Helpful, but not required:
Previous dispatch, scheduling, or service coordination experience.
Data-entry experience.
Knowledge of security systems, ATMs, or banking equipment.
Why Ellsworth Systems?
This is an opportunity to join an established company doing work that customers depend on every day. Ellsworth values reliability, teamwork, clear communication, and excellent service, and the Service Coordinator has a direct impact on the experience of both customers and field technicians.
For someone who likes solving problems, keeping people informed, and bringing order to a busy environment, this role offers a chance to make a noticeable contribution to the team.
The position also requires flexibility for overtime and occasional weekend work based on business needs.
About Work Heartily
Work Heartily helps growing organizations build stronger leadership teams and find the right people for critical roles. We are supporting Ellsworth Systems in identifying candidates for this position. The successful candidate will be employed directly by Ellsworth Systems.
