Customer Service Representative - Financial Services | Paid Training - 201Sun Loan Company

What You'll Do

Provide friendly, professional service to customers throughout the loan process
Process loan applications and verify required documentation
Explain loan terms, payment options, and account requirements
Contact customers regarding payments and help identify solutions for past-due accounts
Process payments, extensions, modifications, and account updates accurately
Make collection calls and work with customers to bring accounts current
Develop new and existing customer relationships through sales and referrals
Maintain accurate records while following company, state, and federal requirements
Support branch operations and assist the Branch Manager as needed


What We're Looking For

1+ year of customer service experience preferred
Collections experience is a plus, but not required
Strong communication and active listening skills
Positive attitude, integrity, reliability, and strong work ethic
Comfortable with customer interactions, sales, and problem-solving
Organized and detail-oriented with basic math skills
High school diploma/GED preferred


Why Sun Loan?

$17.13-$19.13/hour, based on experience and qualifications
Comprehensive paid training
Career development and advancement opportunities
Bonus opportunities
401(k) with company match
Affordable medical, dental, and vision plans
Telehealth
Paid time off, including holidays, vacation, and sick time
On-demand pay


Schedule

Monday-Thursday: 8:30 AM-5:30 PM
Friday: 8:30 AM-6:00 PM
Some Saturdays: 8:30 AM-12:30 PM
NO SUNDAYS!