Liaison CareerOHIO811 (Ohio Utilities Protection Service)
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Job Summary
Public Awareness & Services Coordinator (Liaison)
Southeast Ohio Region
Public Education
Full Time
Entry-Level
JOB SUMMARY
This position executes responsibilities relating to public education awareness, account development, and member and client services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
- Increase awareness of OHIO811’s mission and service.
- Responsible for public awareness initiatives, including but not limited to providing safety talks, participation in industry association events, the development and administration of additional educational programs, stakeholder mediation, and resolution.
- Responsible for various damage prevention programs including but not limited to the coordination of Damage Prevention Councils activities, budget development, sponsorship funding, monitoring, and reporting.
- The position is based on a flexible schedule that requires extensive travel within the areas of responsibility which may include overnight and weekend availability and travel.
- Required to follow and comply with all organization policies and procedures.
- Must be proficient in and utilize all required software programs, including Badger Mapping, DocuSign, Tableau, etc.
- Coordinate with communications team to aid in content for various media platforms, including social media, website, newsletters, press releases, etc
- Monitor and evaluate the effectiveness of public awareness initiatives and adjust strategies as needed.
- Maintain accurate records of service activities and outcomes for reporting, evaluation purposes, and reporting metrics.
Responsible for New Membership Development, which at a minimum includes the following:
- Responsible for new member recruiting and retention of existing members.
- Assisting in achieving strategic organizational goals.
- Responsible for identifying and developing new stakeholder awareness, education, and membership opportunities.
- Responsible for following-up on delinquent accounts in the assigned designated area.
REQUIRED SKILLS/ABILITIES
- Excellent written and verbal communication skills.
- Must have the ability to work independently, be self-motivated and disciplined.
- Excellent problem-solving skills.
- Must be able to multitask in a fast paced, results driven environment.
- Ability to communicate the benefits of OHIO811 membership.
- Should possess a solid understanding of account and contract negotiations with the ability to identify and negotiate contracts with vendors.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in business or related field is preferred, or an equivalent combination of related training and experience may be considered.
- Prior Public Speaking experience.
- Thorough knowledge and understanding of OHIO811 policies and procedures as well as ticket taking and recording systems.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- May be required to lift up to 50lbs.
- Must be able to travel up to 50% of the time.
- Must be able to drive for extended amounts of time, including weekend trips.
