IT Support Specialist ISun Federal Credit Union

"The IT Support Specialist provides responsive, technical support to employees and assists with the administration, security, maintenance, and support of Sun Federal Credit Union's technology environment. The position serves as a primary point of contact for technology support requests and supports end-user computing, Microsoft 365, identity and access management, business applications, network-connected devices, and technology used throughout Credit Union locations. The IT Support Specialist troubleshoots hardware and software issues, provisions and maintains technology assets, documents procedures and solutions, supports cybersecurity controls, and escalates complex or recurring issues as appropriate. The position is expected to provide extraordinary service to internal members while continually developing the technical knowledge necessary to resolve increasingly complex issues. This position advances Sun Federal Credit Union's mission of “People Caring About People” by delivering responsive internal support, maintaining secure and reliable technology, protecting confidential information, and improving processes that enable exceptional member service."