Claims - Product Specialist ICincinnati Financial

Make a difference with a career in insurance 

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. 

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. 

The pay range for this position is $75,000 - $104,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Build your future with us

The Claims Product Specialist I supports enhancements and defect resolution for claims systems that align with company strategy, reduce operational costs, and improve the customer experience. This focuses on moderately complex product improvements and requires solid analytical and technical skills as well as business acumen to inform effective tactical decisions. Success in this position depends on clear communication with Agile teams and cross‑functional partners, active participation in project discussions, and the ability to prioritize work in a dynamic environment.

As a Claims Product Specialist I, you will help ensure alignment between business and development teams by assisting with requirement documentation, analyzing business needs, and supporting Agile project teams throughout the design, development, and implementation of system changes. You will contribute to strategy conversations with key stakeholders, identify emerging trends, and recommend opportunities for process improvement. Acting as the voice of the claims organization, you will collaborate closely with technical partners to shape product direction, prioritize initiatives, and guide Agile execution teams.

Be Ready To:

• lead claim system functionality initiatives by translating complex business needs into clear, actionable system requirements
• develop understanding of claims process, systems capabilities, and product best practices to drive informed decision-making
• assist with gathering, analyzing, and documenting business, functional, and technical requirements for claim system defects, enhancements, and process improvements
• build and maintain strong cross‑department relationships with key stakeholders to define a unified product vision, prioritize initiatives, and ensure shared understanding of customer value and business impact
• participate in feature‑level design and product development sessions, providing strategic input to align execution with business objectives
• manage and prioritize product backlog(s), define sprint goals, and ensure teams have a clear understanding of requirements, scope, and expected outcomes
• monitor execution progress by proactively identifying risks, issues, and dependencies, driving timely escalation and resolution
• support QAT and UAT efforts by validating completed functionality against user stories, ensuring requirements are met, and providing final approval
• communicate system changes, updates, and release impacts to stakeholders through clear documentation, presentations, and training when needed
• actively participate in Agile ceremonies to support continuous improvement and ensure alignment across teams

Be Equipped With:

• Guidewire certification required (or obtained after hire); experience with ClaimCenter or SAP preferred
• 1+ years in a leadership role supporting or delivering claims system initiatives—including facilitating requirements sessions, writing user stories, conducting testing, or managing feature backlogs—or 2+ years of direct claims handling experience
• If no claims or IT background: 3+ years of experience supporting complex strategic initiatives or large‑scale projects
• Experience working in Agile environments; Scrum or SAFe experience preferred
• Effective communication, interpersonal, and analytical skills, with the ability to present effectively to customers, vendors, colleagues, and executives
• Ability to build strong, positive working relationships through diplomacy, empathetic listening, and trust
• Demonstrated adaptability, critical thinking skills, and a collaborative working style
• Highly detail‑oriented, organized, and able to manage multiple tasks and shifting priorities concurrently
• Bachelor’s degree or equivalent experience
• Professional insurance designations preferred (e.g., AINS, CPCU, AIC)