Operations ManagerAnonymous

We are a successful and growing family-owned company specializing in electro-mechanical systems, seeking an Operations Manager with a strong sense of teamwork and excellent management skills. This role oversees three departments — Project/Installation Management, Service Scheduling, and the Technical Team — and works closely with the Sales, Administrative, and Leadership teams. This is an opportunity to have a meaningful impact on the company's success, with significant room for growth.

Team Leadership & Management

• Manage team members and supervisors, including hiring, task assignment and coordination, scheduling, performance evaluation, and disciplinary actions

• Set priorities and monitor workloads to ensure efficient operations

• Provide coaching, mentoring, and training to team members for skill enhancement

• Participate in strategic planning and implementation of company initiatives and best practices

• Ensure effective communication and collaboration across all Operations Teams and other departments

• Monitor and adhere to assigned team goals and budget

Project Management

• Monitor the quality and efficiency of project management provided by the team to general contractors and property owners

• Handle escalated project management issues and ensure timely resolution

• Lead the Project Management Team to achieve routine production/job completion goals

Service Scheduling

• Drive a customer-centric approach within the team

• Oversee responsive service request intake and maintenance/repair scheduling to ensure high levels of external customer satisfaction

• Oversee interactions with external customers, ensuring professionalism and effectiveness

• Lead the Service Scheduling Team to achieve routine production/job completion goals

Technical Team

• Work with experienced senior technicians and technician supervisors to ensure technician training, skills development, and successful credentialing/licensure

• Ensure responsible equipment/vehicle procurement and management necessary for the technical team to safely install and service high-quality, reliable equipment on customer job sites

• Partner with supervisors and lead technicians to ensure adherence to safety best practices

• Assist technicians and supervisors in resolving complex customer issues and provide guidance on problem-solving

Process Improvement

• Develop and optimize processes, workflows, and standard operating procedures

• Implement best practices for incident management, service request handling, and knowledge management

• Identify training needs for the team and organize training sessions to enhance technical and soft skills

Performance Monitoring & Reporting

• Monitor and report on key performance indicators (KPIs) such as job times, warranty call-back rates, and customer feedback

• Work with senior technicians and supervisors to analyze root causes of recurring issues and implement proactive measures to prevent them

Additional Duties

• Effectively work with all team members, team leaders, and external parties (customers and vendors)

• Establish and refine efficient warehousing processes that support the team

• Occasionally interface with customers

• Other duties as assigned

• Comfortable wearing multiple hats and changing gears as business needs dictate

• Excellent verbal and written communication skills — every interaction with external customers reflects on our team

• Willingness to learn, be humble, be coachable, and follow directions

• Self-motivated and willing to take initiative

• People-oriented with the ability to build business relationships