Onboarding SpecialistAlign Technology
Job Summary
As an Onboarding Specialist, you will build doctor confidence and accelerate revenue using comprehensive Invisalign/iTero sales strategies. This role involves providing consultative, customized training, acting as a direct point of contact for new customers, and coordinating cross-functional efforts to drive growth and ensure an excellent customer experience within an assigned territory.
Role expectations
- Lead Generation & Sales: Generate leads, conduct virtual demos, develop sales opportunities by researching potential accounts, and execute Align's sales strategy from the Raleigh, NC corporate office.
- Customer Relations: Handle inquiries promptly, build positive relationships with staff and doctors, and partner with internal resources like field sales to optimize the customer experience.
- Support & Compliance: Assess account capabilities to recommend training, provide clinical support by reviewing patient data, and comply strictly with HIPAA, GDPR, and other privacy regulations.
- Performance: Meet KPIs, assigned quotas, and company goals through proactive teamwork.
What we're looking for
- Education & Experience: College degree preferred and/or equivalent experience, plus 2+ years of inside sales or relevant experience with a proven track record.
- Skills: Excellent communication, strong business acumen, problem-solving, and multi-tasking capabilities.
- Technical Aptitude: Ability to learn complex technical/orthodontic product knowledge, with proficiency in Microsoft Office and Salesforce preferred.
Work Schedule / Hours
- Must be able to work assigned shifts in the Raleigh, NC office.
