Sr. Manager, Facilities & Workplace ServicesAlign Technology

Role expectations

• Own day-to-day facilities operations, ensuring workplace services such as custodial, life safety, engineering, food service, and general maintenance are delivered effectively and consistently. 
• Lead staff in providing responsive, high-quality service to employees, prioritizing their concerns and workplace experience. 
• Champion and integrate environmental sustainability practices into facility operations, including energy management, waste reduction, water conservation, sustainable procurement, and performance tracking against sustainability metrics. 
• Own service contracts cost-effectively, ensuring services meet company standards. 
• Own vendor governance, including through RFPs, SOWs, service agreements, contract renewals, vendor onboarding, scorecards, business reviews, KPIs, audits, controls, and cost management. 
• Supervise maintenance programs to keep facilities safe, welcoming, productive, and well-maintained, with a focus on building systems reliability, preventive maintenance of critical infrastructure and performance. 
• Own financial planning and reporting, including annual budgets, quarterly forecasts, operating plans, KPI dashboards, service performance reviews, sustainability metrics, cost savings, and executive updates. 
• Analyze data to assess objectives, productivity, cost savings, service performance, and improvement opportunities. 
• Review work order metrics to identify service gaps and recurring issues and implement corrective actions. 
• Direct hiring, training, and development of facility staff, fostering a culture of engagement, inclusion, and professional growth. 
• Build and maintain effective relationships with key stakeholders and leadership to align facilities and workplace services with business needs. 
• Own site-level capital projects, renovations, space planning, workplace improvements, and infrastructure upgrades from planning through execution, including scope development, budget tracking, schedule management, vendor coordination, and stakeholder communication. 
• Partner with EHS to ensure site-level safety. Ensure facility compliance readiness, including permitting, inspections, life safety systems, emergency preparedness, incident response support, business continuity support, environmental documentation, and coordination with EHS and local authorities. 
• Lead broader facility risk assessments and mitigation planning across operations, infrastructure, compliance, emergency readiness, vendor performance, and service continuity. 
• Oversee employee moves, restacks, onboarding and offboarding coordination, seating assignments, access and badging coordination, conference room readiness, and workplace service requests to ensure smooth employee transitions. 
• Oversee workplace experience programs and employee-facing services, including café and catering support, amenities, events, reception coordination, visitor experience, furniture standards, employee feedback, common area improvements, and employee engagement initiatives. 
• Partner with key stakeholders on site strategy, occupancy planning, workplace standards, and long-range planning to support site operations. 
• Own change management and communication plans for workplace initiatives, employee moves, service changes, construction impacts, and operational disruptions. 
• Establish and maintain facilities and workplace service standards, SLAs, governance routines, escalation processes, and performance review cadence to ensure consistent service delivery and accountability. 
• Develop multi-year capital plans and lifecycle asset replacement strategies for building systems, workplace infrastructure, furniture, equipment, and critical site assets, with a focus on resiliency and business continuity. 
• Drive innovation through best practices, operational efficiency, and adoption of industry trends that support a dynamic workplace. 

What we're looking for

• Education: Bachelor’s degree (or equivalent experience) preferred, with a minimum of 10 years in facilities management.  
• Experience: 10+ years of facilities management experience, including at least 3 years at the facilities manager level; proven ability to lead change and manage complex environments. 
• Skills: Expertise in space planning, construction, engineering, property operations, and building management; strong analytical, problem-solving, and technical proficiency. 
• Sustainability: Demonstrated experience implementing environmental sustainability initiatives in facilities management.  
• Communication and teamwork: Excellent oral and written communication skills, with the ability to engage stakeholders, lead diverse teams, and collaborate effectively across functions. 

• Experience with critical system environments and Building Management Systems (BMS). 
• Professional certifications preferred (e.g., IFMA, CFM, LEED, WELL). 
• Proficiency with CMMS/IWMS platforms, access control systems, occupancy analytics, SAP, Ariba, Aravo, and related contract management tools.  
• Commitment to continuous improvement, innovation, and enhancing employee engagement and environmental sustainability through workplace services.