Full Time Field Service TechnicianHillman Solutions
Job Summary
Field Service Technician
Buffalo New York
Robotics & Digital Solutions (RDS) | The Hillman Group
What's In It For You?
Are you someone who enjoys working independently, solving technical challenges, and being on the move instead of sitting behind a desk all day? Join The Hillman Group's Robotics & Digital Solutions (RDS) team and play a hands-on role supporting innovative self-service technology used by thousands of customers every day.
As a Field Service Technician, you'll maintain and service industry-leading kiosks including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® while building strong relationships with retail partners throughout your territory.
What We Offer
Competitive pay: $24-$25 per hour based on experience
Company vehicle
Corporate gas card for business travel
Cell phone reimbursement
Comprehensive health, dental, vision, life, disability, and 401(k) benefits
Employee Stock Purchase Plan
Paid vacation, sick time, floating holidays, and PTO
Stable, full-time schedule averaging 40 hours per week
Opportunity to work with cutting-edge retail technology and grow your technical skills
About the Role
You'll be responsible for a territory of 50+ kiosks throughout the Buffalo New York area. This role combines technical troubleshooting, preventative maintenance, inventory management, and customer relationship building to ensure our kiosks remain operational and profitable.
If you enjoy working with tools, solving problems, and being your own manager throughout the day, this could be the perfect fit.
What You'll Do
Perform routine maintenance and restocking of kiosk machines
Troubleshoot and repair kiosks to maximize uptime and customer satisfaction
Respond to service calls and perform on-site repairs
Install new kiosks and replace or upgrade existing equipment
Monitor kiosk performance and proactively resolve connectivity or power-related issues
Manage inventory and replacement parts within your assigned territory
Partner with store personnel to maintain strong business relationships
Identify opportunities to improve revenue through better machine placement, optimization, and service execution
What We're Looking For
Required Qualifications
High School Diploma or GED
Valid driver's license with an excellent driving record
Reliable transportation with active automobile insurance
Comfortable using hand tools and troubleshooting mechanical equipment
Strong communication and customer service skills
Ability to work independently and manage a service territory
Basic computer skills including Microsoft Outlook, Word, and Excel
Preferred Qualifications
1-3 years of field service, maintenance, merchandising, or related experience
Electromechanical repair and maintenance experience
Retail field operations experience
Experience diagnosing and resolving mechanical or technical issues
Work Environment
This is a field-based role that involves daily travel between customer locations. No two days are the same, and you'll work in a variety of retail environments.
Physical Requirements
Lift and carry up to 30 lbs regularly
Occasionally push or pull up to 100 lbs
Frequent standing, walking, bending, and driving
Daily travel throughout the assigned territory, which may include driving up to 200 miles per day
Why Hillman?
At Hillman, we're committed to helping our team members grow their careers while supporting some of the most innovative automated retail solutions in the industry. You'll enjoy the freedom of working independently, the support of a collaborative team, and the opportunity to make a direct impact every day.
Join us and help keep the technology that powers millions of customer interactions running at its best.
Buffalo New York
Robotics & Digital Solutions (RDS) | The Hillman Group
What's In It For You?
Are you someone who enjoys working independently, solving technical challenges, and being on the move instead of sitting behind a desk all day? Join The Hillman Group's Robotics & Digital Solutions (RDS) team and play a hands-on role supporting innovative self-service technology used by thousands of customers every day.
As a Field Service Technician, you'll maintain and service industry-leading kiosks including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® while building strong relationships with retail partners throughout your territory.
What We Offer
Competitive pay: $24-$25 per hour based on experience
Company vehicle
Corporate gas card for business travel
Cell phone reimbursement
Comprehensive health, dental, vision, life, disability, and 401(k) benefits
Employee Stock Purchase Plan
Paid vacation, sick time, floating holidays, and PTO
Stable, full-time schedule averaging 40 hours per week
Opportunity to work with cutting-edge retail technology and grow your technical skills
About the Role
You'll be responsible for a territory of 50+ kiosks throughout the Buffalo New York area. This role combines technical troubleshooting, preventative maintenance, inventory management, and customer relationship building to ensure our kiosks remain operational and profitable.
If you enjoy working with tools, solving problems, and being your own manager throughout the day, this could be the perfect fit.
What You'll Do
Perform routine maintenance and restocking of kiosk machines
Troubleshoot and repair kiosks to maximize uptime and customer satisfaction
Respond to service calls and perform on-site repairs
Install new kiosks and replace or upgrade existing equipment
Monitor kiosk performance and proactively resolve connectivity or power-related issues
Manage inventory and replacement parts within your assigned territory
Partner with store personnel to maintain strong business relationships
Identify opportunities to improve revenue through better machine placement, optimization, and service execution
What We're Looking For
Required Qualifications
High School Diploma or GED
Valid driver's license with an excellent driving record
Reliable transportation with active automobile insurance
Comfortable using hand tools and troubleshooting mechanical equipment
Strong communication and customer service skills
Ability to work independently and manage a service territory
Basic computer skills including Microsoft Outlook, Word, and Excel
Preferred Qualifications
1-3 years of field service, maintenance, merchandising, or related experience
Electromechanical repair and maintenance experience
Retail field operations experience
Experience diagnosing and resolving mechanical or technical issues
Work Environment
This is a field-based role that involves daily travel between customer locations. No two days are the same, and you'll work in a variety of retail environments.
Physical Requirements
Lift and carry up to 30 lbs regularly
Occasionally push or pull up to 100 lbs
Frequent standing, walking, bending, and driving
Daily travel throughout the assigned territory, which may include driving up to 200 miles per day
Why Hillman?
At Hillman, we're committed to helping our team members grow their careers while supporting some of the most innovative automated retail solutions in the industry. You'll enjoy the freedom of working independently, the support of a collaborative team, and the opportunity to make a direct impact every day.
Join us and help keep the technology that powers millions of customer interactions running at its best.
