Bilingual Collections Specialist (English/Spanish) – $18/hr + Uncapped Monthly Bonus

Full-time in Buffalo, NY | Paid training starts Monday, November 16, 2026

Capital Management Services (CMS) is hiring bilingual collections specialists who can confidently speak with customers in English and Spanish. Start at $18 per hour, earn uncapped monthly commission based on performance, and receive a $150 sign-on bonus after 60 days.

Our team is built for collectors, by collectors. If you have collections experience, bring your skills to a team that knows the work. If your background is in customer service or a call center, our two weeks of paid, hands-on training will help you get started.

What You'll Do

• Handle inbound and outbound calls in English and Spanish on third-party collection accounts.

• Listen to customers, explain payment options clearly, and help them set up manageable payment arrangements.

• Document account activity and payment commitments accurately.

• Meet performance and quality goals while following the FDCPA and applicable regulations.

What You'll Bring

• The ability to communicate clearly and professionally in both English and Spanish.

• Strong listening and negotiation skills and the ability to stay composed during sensitive conversations.

• Comfort navigating computer systems and documenting calls while working toward performance goals.

• Collections or call center experience is preferred. We welcome candidates who are new to collections.

Pay, Benefits & Schedule

• $18/hour base pay plus uncapped monthly commission

• $150 sign-on bonus after 60 days

• Medical, dental, and vision insurance

• Paid time off and a 401(k) with company participation

• Paid training begins November 16 and runs for two weeks, Monday through Friday, 9:00 AM–5:00 PM.

• After training, you'll work a full-time schedule with a mix of morning and afternoon shifts.

Apply today for the November 16 paid training class in Buffalo.

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