Supervisor Case ManagementSt. Mary's Healthcare (Amsterdam, NY)

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Job Requisition: SPVCA002045
Employment Type: Full- Time 
Shift: Days
Hours Per Week: 40 hours per week 

Hiring range: Starting at $57,192.72 salary

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Holistic care coordination of patients throughout the continuum of their hospitalization
• Collaborates with the care team to develop a safe and comprehensive discharge plan
• Identifies and addresses barriers to care
• Documents Case Management interventions in the EMR
• Ensures follow up appointments and referrals are in place and manageable
• Understanding of HIPPA, CMS, Medicaid/Medicare and Payer authorization
• Strong crisis intervention skills

Additional Responsibilities:

• Other duties as assigned

Supervisory Responsibilities:

• Supervision and training of Case Management team
• Adjust staff caseloads and assignments as indicated by acuity and efficiency
• Monitor quality initiatives and coach associates as indicated
• Create and maintain work schedule
• Manage associate timecards

Education, Training & Experience:

• Bachelor's required in related field. 
• 3-5 years in case management preferred, 1 year required

Certifications / Licensure:

• Registered Nurse or Licensed Clinical Social Worker preferred. 

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job. 
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills and must display integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Must be flexible to take initiative and embrace new opportunities to grow both personally and   organizationally.
• Problem solving skills.
• Proficient with Microsoft Office products: Outlook, Word, Excel
• Strong organizational skills.
• Strong critical thinking skills.
• Effective interpersonal skills.
• Ability to work as part of a team and independently.
• Must be able to speak, read, write and follow instructions in English.