Manager- Behavioral HealthSt. Mary's Healthcare (Amsterdam, NY)

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Job Requisition: MGRBE002081

Employment Type: Full-Time

Shift: Days

Hours: 40 Hours per week

Hiring Range: Starting at $72,092.80 annually.

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Oversees daily operations of the Outpatient Mental Health Clinic, ensuring efficient workflow, regulatory compliance, quality patient care, and adherence to departmental policies and procedures.
• Monitors clinic capacity, productivity and referrals to support access to care and operational effectiveness.
• Maintains accountability for departmental budget, purchasing, supply management, and other operational resources.
• Leads performance improvement initiatives, quality monitoring, audits, regulatory reporting, data collection, surveys, and compliance-related activities.
• Supervises staff through recruitment, onboarding, administrative supervision, performance evaluations, corrective action processes, scheduling, and timekeeping oversight.
• Participates in leadership, quality improvement, and interdisciplinary committees to support organizational goals and strategic initiatives.
• Oversees workflow optimization efforts, electronic health record enhancements, and operational process improvements.
• Manages patient relations activities, including complaint resolution, incident reporting and risk management follow-up.

Complexity of Work:

• Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Minimum Qualifications:

Licensure/Certification/Registration:

Required Credential(s):

One or more of the following:

• Counselor specializing in Alcohol and Drug Abuse credentialed from the New York State Office of Alcoholism and Substance Abuse Services obtained prior to hire date or job transfer date.
• Counselor specializing in Prevention credentialed from the New York State Office of Alcoholism and Substance Abuse Services obtained prior to hire date or job transfer date.
• Social Worker credentialed from the New York Board of Social Work obtained prior to hire date or job transfer date.
• Social Worker specializing in Clinical Practice credentialed from the New York Board of Social Work obtained prior to hire date or job transfer date.
• Counselor specializing in Mental Health credentialed from the New York Board of Mental Health Practitioners obtained prior to hire date or job transfer date.
  Psychologist credentialed from the New York Board of Psychology obtained prior to hire date or job transfer date.

Education:

• High school diploma/GED with 2 years of experience, or associate's degree, or Technical degree required.

Work Experience:

• 3 years of experience required.
• 1 year of leadership or management experience required.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embrace new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.

• Ability to take and follow direction in a positive and appropriate manner.

• Ability to work as part of a team and independently.

• Must be able to demonstrate effective and appropriate written and oral communication skills.

• Must be able to speak, read, write and follow instructions in English.