Retail Floor ManagerGarage Starts
About Us
Burlington Station is a unique North Shore shopping destination offering gifts, sweets, specialty items, a coffee bar, and regular experiences and events. We are looking for a hands-on Retail Floor Manager who thrives in a fast-paced environment and enjoys leading a team while delivering an exceptional guest experience.
We are a faith-centered business. Our leadership team begins meetings in prayer, and we intentionally view our work through what God is doing in and through our company. We believe strong values create strong businesses, and we strive to operate with integrity, gratitude, responsibility, and care for people. Applicants do not need to lead spiritually, but should be comfortable working in an environment where faith is openly part of our culture and decision-making.
This role leads the sales floor and coffee bar — keeping them organized, stocked, clean, welcoming, and actively selling. You will help guests find what they came for (and what they didn’t know they needed) while training the team to do the same.
Position Overview
The Retail Floor Manager oversees daily floor and coffee bar operations, supervises staff, manages scheduling and labor efficiency, maintains inventory accuracy, and communicates product needs to buyers. This role works actively on the floor — coaching employees, assisting customers, driving sales, and maintaining high store standards.
This position is accountable for monthly sales performance and leading the team to hit store sales targets.
Key Responsibilities
Team Leadership & Staff Management
Supervise and support retail and coffee bar associates during shifts
Create and manage the employee schedule
Maintain staffing levels within the store’s labor budget
Assign daily tasks and ensure team accountability
Train and coach staff on customer service, product knowledge, and conversational selling
Teach team members how to recommend add-on purchases
Assist with training new team members
Help maintain positive team culture and morale
Address minor performance issues and communicate with ownership/management
Sales & Guest Experience
Actively engage customers and guide purchases
Help customers find products — including items they didn’t initially plan to buy
Model strong selling behaviors for the team
Lead by example on upselling and add-on sales
Monitor daily and monthly sales performance
Lead the team to achieve monthly sales goals
Sales Floor & Coffee Bar Operations
Ensure retail floor and coffee bar stay fully stocked, organized, and efficient
Maintain food safety and cleanliness standards in beverage service area
Monitor high-traffic areas and adjust staffing as needed
Step in to assist customers and support sales during busy periods
Open and/or close the store when scheduled
Inventory & Merchandising
Run regular cycle counts and investigate discrepancies
Notify buyers when inventory is running low
Coordinate restocking from back stock
Monitor coffee bar supplies and communicate reorder needs
Assist with merchandising, seasonal displays, markets, and events
Cleanliness & Store Standards
Maintain cleanliness throughout the store and beverage areas
Ensure product displays remain neat and presentable
Enforce daily cleaning checklists
Keep storage and workspaces organized and safe
Qualifications
Prior retail leadership or keyholder experience required
Food service or coffee experience preferred (not required)
Experience scheduling staff and managing labor hours preferred
Comfortable selling and coaching others to sell
Strong organizational and communication skills
Ability to manage multiple priorities in a busy retail environment
Customer-first mindset and positive attitude
Able to stand and move throughout shift and lift up to 40 lbs
What Success Looks Like
Employees know their responsibilities and stay productive
Labor schedule supports business needs while staying on budget
Team confidently recommends products and add-on purchases
Monthly sales goals are met or exceeded
Shelves and coffee bar remain stocked and organized
Buyers are proactively notified before product runs out
Accurate cycle counts and minimal inventory discrepancies
Store remains clean and welcoming
Customers leave with a positive experience
