Reengineering Program DirectorIntegra Partners

The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.

The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Responsibilities include, but are not limited to:

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES

Lead Re-engineering Initiatives

• Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.
• Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.
• Define scope, milestones, dependencies, decision rights, accountable business owners, and success measures for each initiative.
• Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.
• Establish governance, executive reporting, and decision forums to maintain alignment and accountability.

Business Case, ROI & Value Realization

• Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.
• Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.
• Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.
• Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.

Operational & Process Transformation

• Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
• Lead process redesign, operating-model changes, and workflow optimization with accountable business and technology partners.
• Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
• Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.

Technology & Vendor Strategy

• Partner with IT and business teams to evaluate and implement technology-enabled solutions.
• Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
• Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.

Leadership & Strategic Advisory

• Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
• Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
• Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.
• Build alignment across stakeholders while respecting functional ownership and escalation paths.

Change Management

• Develop change strategies, stakeholder plans, communications, training, and reinforcement activities appropriate to each initiative.
• Identify and mitigate adoption risks, resistance, and organizational barriers.
• Define and track adoption measures, confirm readiness, and transition ongoing ownership to business leaders.

Perform other duties as assigned

First 6 Months: Key Priorities

• Build a working understanding of Integra’s operating model, strategic priorities, performance drivers, and governance.
• Assess core workflows, current performance, pain points, cost drivers, and improvement opportunities across key functions.
• Establish relationships with business, technology, Finance, Product, and Clinical stakeholders and clarify decision rights.
• Evaluate the existing technology and vendor landscape, reporting, active initiatives, and delivery risks.
• Develop an initial prioritized reengineering roadmap with defined owners, baselines, success measures, and recommended next steps.

First 12 Months: Expected Outcomes

• Launch and govern a prioritized enterprise reengineering roadmap aligned to strategic and financial objectives.
• Advance high-impact initiatives from assessment through implementation with clear ownership, milestones, dependencies, and risk controls.
• Deliver decision-ready business cases, ROI/TCO models, and executive recommendations supported by validated baselines and assumptions.
• Establish consistent governance, reporting, benefit tracking, and escalation practices.
• Achieve measurable improvements in cost, efficiency, quality, scalability, and customer experience.
• Complete post-implementation reviews and transition sustained adoption and performance ownership to business leaders.

EDUCATION:

• Required: Bachelor’s degree in business, healthcare administration, operations, technology, or a related field, or equivalent relevant experience.
• Preferred: MBA or other relevant advanced degree.
• Preferred: PMP, Lean Six Sigma, change management, or comparable professional certification.
• Preferred: Healthcare consulting experience.

EXPERIENCE:

• 10+ years of progressive experience in healthcare operations, consulting, transformation, program leadership, or related fields.
• Demonstrated success leading complex, cross-functional transformation initiatives through influence and without direct authority.
• Experience in operations-intensive environments, such as healthcare services, revenue cycle management, utilization management, contact centers, or comparable service operations.
• Experience developing business cases, financial models, executive recommendations, and measurable benefit-realization plans.
• Experience with technology-enabled transformation, vendor evaluation, implementation oversight, and operational handoff.

CORE CAPABILITIES:

• Program and portfolio management, including scope, dependencies, risks, decisions, resources, and governance.
• Strategic problem-solving, process improvement, and operating-model redesign.
• Financial acumen, including ROI, TCO, business-case development, and benefit validation.
• Executive communication, facilitation, and stakeholder influence without direct authority.
• Data-driven decision-making, performance measurement, and post-implementation evaluation.
• Change leadership, organizational adoption, and sustained operational transition.
• Technology and vendor strategy, including sourcing, evaluation, implementation, and performance oversight.

SALARY: $150,000/Annually