Medical Billing and Front Desk CoordinatorCarroll Physical Therapy
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Job Summary
Description
Description
We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners.
Key Responsibilities:
Patient Financial & Billing Support
- Review and interpret Explanation of Benefits (EOBs) and insurance responses
- Liaise with our external billing company to resolve claim issues, denials, and discrepancies
- Assist with insurance verification and pre-screening prior to patient visits
- Monitor outstanding balances and support collection processes in a professional manner
- Identify trends in billing issues and communicate with leadership to improve processes
Front Desk & Patient Experience
- Warmly greet members, guests, and physical therapy patients
- Answer phone calls in a friendly, helpful, and timely manner
- Schedule appointments and maintain accurate patient records
- Collect co-payments and other patient financial responsibilities
- Maintain strong communication between therapists, patients, and administrative team
- Respond to patient concerns in a timely and professional manner
Operations
- Maintain a clean and organized reception area
- Represent the company in a positive and professional manner at all times
- Participate in team meetings and training sessions
- Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities
Requirements
Requirements
- Experience in medical billing, insurance verification, or healthcare administration preferred
- Ability to read and understand EOBs and insurance terminology
- Strong attention to detail and problem-solving skills
- Proficiency with computers, including Excel and data entry
- Excellent communication and organizational skills
- Friendly, professional demeanor with patients and team members
- Prior medical office or front desk experience preferred
Schedule
- Monday–Friday, typically 8:00 AM – 5:00 PM
- Some flexibility for earlier or later shifts
