Customer Solutions Project & Analytics ManagerPlymouth Rock Assurance

DUTIES:                       Partner with Customer Solutions leadership to drive strategic and tactical initiatives, working cross-functionally across the enterprise as the business liaison for the department. Act as the “voice of the agent and customer” in designing and implementing initiatives to promote ease of use, profitability and retention, and efficiency, including plans for increased agent and customer self-service. Create and maintain a professional executive reporting and analytics suite for the Customer Service and Underwriting functions; analyzing outcomes, reports and changes to operation execution. Conduct ad hoc analysis to address key business questions; leverage data driven insights to make recommendations for process and workflow improvements. Lead the evolution of task automation and RPA initiatives to drive efficiencies and support future organizational growth. Evaluate and introduce new capabilities across the department, with a focus on digital and artificial intelligence. Drive reporting and analytical insights to each leadership team, providing key insights at the frontline level, team level, and department level. Telecommuting permitted up to 20%.

REQUIREMENTS:        Position requires a Bachelor’s degree (or foreign equivalent) in Business Analytics, Data Science, Statistics, Quantitative Management, or related field and three (3) years of experience in the job offered or in a Customer Solutions Project & Analytics Manager-related occupation. Position requires demonstrable experience with the following: Ability to perform data extraction, interpretation, transformation, and analysis using SQL and Snowflake to support business reporting and decision-making; Proficiency in designing and developing interactive dashboards and data visualizations using Tableau and Power BI to communicate insights effectively; Advanced knowledge of Microsoft Excel, including pivot tables and data modeling, to analyze large datasets and generate actionable insights; Familiarity with customer journey and customer satisfaction metrics, including CSAT or NPS, with the ability to analyze related data to identify trends and support business improvements; Ability to manage multiple ongoing projects, including planning, execution, and coordination, while maintaining clear stakeholder communication and ensuring alignment with project timelines. Telecommuting permitted up to 20%.

Rate of Pay:                 $146,000 to $150,200 per year

CONTACT:                   To apply please email resume clearly referencing Job Code 21765.94 to recruit@plymouthrock.com

THIS POSITION IS ELIGIBLE FOR PLYMOUTH ROCK HOME ASSURANCE CORPORATION’S EMPLOYEE REFERRAL PROGRAM.