Senior Customer Service RepresentativeSchneider National Inc.

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  • Not-remote
  • Full-time
  • Total comp
    Expected total yearly pay with bonus and equity at target, including any base pay.
  • Salary
  • South Portland, ME

Job Summary

Job overview:

Schneider is seeking a Senior Customer Service Representative in Portland. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:

  • Monitor customer freight and proactively identify potential issues to improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
  • Maintain and develop customer relationships.
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