Alder Hotel (Valentino group)

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Not-remote
Total comp
Expected total yearly pay with bonus and equity at target, including any base pay.
Salary
New Orleans, LA

Job Summary

Description

Position Overview:

The Guest Services Attendant plays a vital role in ensuring guests have a warm welcome and enjoyable experience during their stay. The position is responsible for assisting guests with luggage and personal belongings, maintaining the cleanliness and functionality of public areas, and addressing minor maintenance concerns.

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

Greet guests promptly and courteously, providing assistance with luggage and personal belongings.
Escort guests to their rooms and familiarize them with hotel features and amenities.
Deliver packages, messages, and other items as required.

Hotel Operations

Maintain Lobby and public area cleanliness and organization.
Perform routine cleaning tasks, such as sweeping, mopping, dusting and emptying of trash.
Ensure public areas and restrooms are stocked with necessary supplies.
Respond to after-hours housekeeping needs.

Safety and Security

Monitor pedestrian traffic and patrol public areas, guest floors, and perimeters.
Identify and report safety hazards promptly.
Adhere to hotel life safety systems and emergency procedures.

General Maintenance

Address minor maintenance issues such as replacing light bulbs or handling minor plumbing concerns.
Escalate larger maintenance concerns to Manager or Maintenance Staff.

Other Responsibilities

Assist Front Desk staff with calls, directions, taxi requests, and guest inquiries.
Communicate effectively using radio and other tools.
Perform additional duties as assigned by the General Manager or Front Desk.

Requirements

Qualifications