INFORMATION DESK CLERK | MH Impact Sports & FitnessSalina Regional Health Center

Salina Regional Health Center

INFORMATION DESK CLERK

POSITION SUMMARY
Delivers extraordinary service in greeting, assisting, and directing customers and guests; responds with accuracy and assurance to telephone callers; and maintains a welcoming and appealing environment for guests. Performs duties with kindness and concern, and with respect for fellow staff members, customers and visitors.

POPULATION SERVED: n/a
OSHA CATEGORY III

ESSENTIAL JOB FUNCTIONS

QUALITY
Consistently follows established department protocols and shows sound judgment in meeting guest and staff needs not covered by policy or procedure.
Knows and locates desk resources quickly; keeps informed about hospital programs, services, and personnel; generously helps guests when in need of listening, comfort, or other care.
Demonstrates the highest standards of infection control (hand hygiene and desk equipment); appropriately reports suspicious activity and items in need of repair.

ACCESS
Assists with needs of guests and demonstrates effective communication with customers and staff.

STEWARDSHIP
Is a knowledgeable representative of the facility in the community.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
None

MINIMUM EXPERIENCE
None

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
None

 

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 20 pounds
Prolonged, extensive or considerable sitting/standing/walking
Occasional reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Subject to varying and unpredictable situations
Subject to emergency or crisis situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (days, evenings, weekends)

 

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description.  I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate.  I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.