Fleet Service Manager – Heavy Truck Repair (District Bench)GreatWater 360 Auto Care

Description

District Support Area: Indianapolis, IN

EARN: Up to $160,000 in total compensation

GreatWater 360 Auto Care is looking for a Bench Fleet Service Manager with heavy-truck repair shop leadership experience, a strong work ethic, and a passion for leading people and operations.This bench role serves as an Operating Partner-in-Training opportunity, supporting our PFM locations across the district, where teams service and repair heavy-truck fleets to keep customers’ vehicles and their businesses moving. It is designed to prepare you to become the Operating Partner of a PFM location as the business grows. You’ll lead large teams across multiple shifts that provide repair and maintenance services to a diverse customer base, from walk-in consumers needing automotive repairs to commercial fleet trucking customers with multi-million-dollar accounts.We’re planning ahead for growth and want an experienced people leader who can build strong teams, maintain consistent standards, and keep individual drivers and fleet customers moving across multiple shifts.If you’re an experienced fleet or heavy-truck repair shop leader who is:

• A proven people manager who develops accountable teams
• A steady operational leader across multiple shifts
• A customer-focused partner who can balance the needs of walk-in automotive customers and large commercial fleet accounts
• A service leader who understands how repair quality, turnaround time, and vehicle uptime affect customer relationships

…this opportunity was built for you.What You’ll Do

• Support and lead fleet and heavy-truck repair shop operations across the Indianapolis district
• Provide visible leadership across day, evening, and other operating shifts as needed
• Manage the service and repair needs of walk-in automotive repair customers and multi-million-dollar fleet accounts, ensuring clear communication and consistent service for both
• Build trusted customer relationships and communicate clearly about repair recommendations, estimates, service priorities, timelines, and vehicle uptime
• Coach, train, and develop service advisors, technicians, and shift leaders
• Manage performance using P&L results and fleet service KPIs such as productivity, labor efficiency, turnaround time, and vehicle uptime
• Maintain high standards for safety, repair quality, workflow, documentation, and preventive maintenance execution
• Prepare to transition into the Operating Partner role at your own PFM fleet and heavy-truck repair location

Requirements

Who We’re Looking ForYou bring hands-on leadership experience in a fleet or heavy-truck repair shop and know how to create consistency, accountability, and engagement in a multi-shift operation. You’re comfortable supporting both individual automotive customers and large commercial fleet accounts.

• Ability to support multiple shifts within the district
• High school diploma or GED required
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)
• 2+ years of service management experience in a heavy-truck, commercial vehicle, fleet repair, or related repair shop operation
• Working knowledge of heavy-duty repair, preventive maintenance, repair shop workflow, and fleet customer expectations
• Ability to balance walk-in automotive repair needs with the service requirements, scheduling demands, and uptime priorities of multi-million-dollar fleet accounts
• Demonstrated success as an experienced people manager, including hiring, training, coaching, and performance management
• Experience leading teams across multiple shifts and creating strong handoffs, communication, and accountability between shifts
• Confidence conducting reviews, corrective actions, investigations, and terminations when needed
• Proven ability to motivate teams, solve problems quickly, and take initiative in a fast-paced repair shop environment
• Comfort interpreting financials, labor performance, discounts, percentages, and operational metrics
• Experience managing a P&L and understanding how staffing, scheduling, parts, and workflow decisions impact results

Work Environment & Physical Requirements

• Must be able to get into and out of various vehicles without assistance
• Must be able to drive a motor vehicle with passengers
• Must be able to lift and carry up to 50 lbs. without assistance
• Work takes place in an automotive and heavy-truck repair shop environment, with exposure to moderate noise, adverse weather conditions, chemicals, odors, dirt, and dust
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners
• Must possess a current valid driver’s license and have a satisfactory MVR to travel to and from shops in the assigned district
• Ability to work flexible hours and days, including evenings and weekends when shops are open; additional time may be required depending on business needs
• Ability to stand for long periods, with frequent reaching, bending, twisting, pulling, and pushing
• Ability to view and operate a computer, keyboard, and mouse
• Ability to answer phones and greet customers

INDSMA