Underground Process Specialist - Evansville, INMetronet

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Position Summary

As an Underground Process Specialist, you will be responsible for accurately submitting and managing utility locate tickets (811 requests) on behalf of contracting partners within assigned jurisdictions. This role ensures all locate requests are properly prepared, submitted, tracked, and communicated in alignment with state regulations, company standards, and customer requirements. Each Underground Process Specialist serves as the primary point of contact for assigned states, managing all locate requests, communications, and workflow coordination within their territory - serving as a key liaison between contracting partners, utility locating providers, and internal teams to support safe and efficient excavation activities.

Work Location: This position is located in Evansville, Indiana.

What you will be doing: 

• Submit accurate and timely utility locate requests (811 tickets) on behalf of contracting partners across assigned states, ensuring compliance with applicable regulations and notification requirements.
• Review and interpret work plans, construction drawings, aps, and project details to determine accurate locate boundaries, work areas, and request parameters.
• Ensure all locate tickets are complete, accurate, and submitted in accordance with state-specific 811 requirements, utility standards, and damage prevention guidelines.
• Maintain detailed records of submitted tickets, updates, responses, and close-outs in the tracking system.
• Monitors locate ticket progress and proactively follow up with locating vendors, utilities, and internal teams to support timely completion.
• Communicate effectively with contracting partners regarding ticket status, required corrections, discrepancies, and additional information needed to complete requests.
• Coordinate with field teams and project managers to resolve issues related to locate scope or markings.
• Verify ticket information for accuracy, including address, scope of work, dig areas, timing, and other critical information.
• Support company damage prevention initiatives by ensuring locate requests are clear, complete, and compliant with applicable requirements.
• Assist with reporting and documentation related to locate activity, performance metrics, and vendor response times.
• Maintain current knowledge of state 811 regulations, utility locating requirements, industry standards, and internal procedures.
• All other duties as assigned.

What You Need For This Position: 

• High school diploma or GED required.
• Experience in administrative support, dispatching, logistics coordination, project coordination, permitting, or data-entry environments preferred.
• Strong computer skills with proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Strong written and verbal communication skills with the ability to communicate effectively with internal teams, contractors, and external partners.
• Excellent organizational skills with the ability to prioritize multiple tasks, manage deadlines, and maintain accuracy in a fast-paced environment.
• Detail-oriented with a commitment to data accuracy, compliance, and quality standards.
• Ability to manage multiple locate requests simultaneously while maintaining productivity and attention to detail.
• Strong problem-solving skills with the ability to identify discrepancies and coordinate solutions.
• Ability to interpret maps, drawings, and marked-up PDFs.
• Ability to prioritize competing requests and deadlines.
• Demonstrates reliability, accountability, and the ability to work collaboratively as part of a team.
• Willingness to work as a team and independently while managing a personal territory or state.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• This position is an on-site, in-person position working in our Evansville, Indiana offices.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. 

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. 

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. 

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer.

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