IT InternWesley Willows

IT Intern
Part-Time Internship, flexible hours 
Location: Wesley Willows, Rockford, IL

Gain hands-on experience in a real-world enterprise IT environment! While this is an unpaid internship, the role offers on-site, hands-on training and professional development.

Why Join Us?

• Make an Impact: Be the friendly, go-to tech resource for staff and residents, solving problems that matter every day.
• Hands-On Experience: Get real exposure to enterprise IT operations, from help desk support to network troubleshooting.
• Flexible Schedule: Part-time morning or afternoon hours designed to work around your class schedule.
• Supportive Team: Work alongside experienced IT professionals invested in your growth.
• Career-Building: Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and cybersecurity.

What You'll Do:

• Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, and other devices, including Microsoft 365 apps such as Outlook, Teams, Word, and OneDrive.
• Diagnose Wi-Fi connectivity issues, assist with wireless network testing, and help configure devices for the community network.
• Troubleshoot printers, scanners, and other peripherals, including basic maintenance like toner replacement.
• Help set up and troubleshoot smart TVs, streaming devices, smart speakers, network-connected cameras, and other IoT devices.
• Assist with equipment deployment, asset inventory, and workstation setups and/or relocations.
• Deliver responsive, professional customer service, clearly explaining technical concepts to non-technical users and escalating complex issues when needed.

What You'll Need:

• Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Networking, or a related field (required).
• Basic understanding of computer hardware, software, and Windows operating systems (required).
• Strong communication and customer service skills (required).
• Ability to learn new technologies quickly and work both independently and on a team (required).
• Experience troubleshooting computers, printers, or mobile devices (preferred).
• Familiarity with Wi-Fi networking concepts and Microsoft 365 products (preferred).
• Interest in healthcare, senior living, or customer-focused tech support (preferred).

What You'll Gain:

• Practical, résumé-ready experience across help desk operations, Microsoft 365 administration, wireless networking, printer and endpoint management, IT asset management, cybersecurity best practices, and day-to-day work in an enterprise IT environment.