Support and Onboarding SpecialistConsignCloud

The Support & Onboarding Specialist is a hybrid role divided between Customer Support and Customer Onboarding. As a Customer Support Specialist, you will monitor and solve problems for existing customers in the customer chatbox. As an Onboarding Specialist, you will conduct demos with leads and new stores and help them transfer their data from their previous system into ConsignCloud.

• Responding promptly and helpfully to customer messages through our live chat platform (Intercom)

• Conducting demos and onboarding meetings with new clients

• Working with our Development Team to import existing data from other platforms into ConsignCloud

• Drafting Help Center articles and support YouTube videos

• Ability to work confidently within a complex software platform

• Strong communication skills with both customers and internal team members

• A natural tendency to learn and continually improve (doesn’t make the same mistake twice)

ConsignCloud is a web-based consignment store software provider based in Moscow, ID. Our platform helps over 500 stores around the world manage their inventory, sales, and consignor relationships with ease.

• Experience working for a SaaS company