Team Lead CCSUIbis Healthcare (formerly DACCO Behavioral Health)

POSITION SUMMARY:

A Team Lead is considered an advanced professional position responsible for providing support to the Program Supervisor/Manager in managing the daily operations of the program, supervision of direct service staff, and training and consultation. Reports to and functions under the direction, instruction, and supervision of the supervisor/program manager.

QUALIFICATIONS:

Bachelor's degree, at least 2 years supervisory experience (preferred) and experience in a high patient volume program. Knowledge of managed care, billing, and insurance verification. Proficiency with computer applications including Microsoft Word and Excel, and ability to learn and use other computer software. Ability to effectively communicate verbally with, provide information to, and respond to questions from managers, clients, service providers, family members, and the general public. Ability to establish and maintain positive interpersonal relationships required for proper functioning. Demonstrates skills to handle a variety of tasks and projects simultaneously. Ability to plan, organize, coordinate, and facilitate tasks and work assignments.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Must be capable of lifting 50 pounds of dead weight alone.

May be required to complete standing presentations involving speaking and listening to audience.

WORK ENVIRONMENT:

General office, health care setting. Most work completed while seated at desk using standard office equipment. Fast paced. Multi-tasking requiring above average time management skills. Team approach.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Provides direct supervision of assigned program staff and ensures training compliance. Supervises and/or coordinates direct service delivery of the reporting unit.
• Directs the day-to-day operations of the assigned program staff, manages schedules, ensures efficient collection of client payments, and ensures all aspects of financial compliance.
• Maintain cooperative relationships with internal and external programs and agencies.
• Attend agency-wide, division, and program meetings, seminars, conferences, and workshops to maintain and enhance essential skills and knowledge.
• Interviews/hires prospective employees and orients them to the program.
• Assume administrative and supervisory duties in the supervisor's absence.
• Performs other duties that are similar, related, or are a logical assignment to the job.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency and department.
• Completes administrative functions and data entry timely and accurately.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

FISCAL RESPONSIBILITIES INCLUDE:

• Effective, efficient use of agency resources, systems, equipment and processes.
• Continuous focus on cost savings initiatives across the responsibilities and deliverables.
• Effective use of time management to avoid overtime and budgetary issues.