Sales RepresentativeHappy's Home Centers

Job Overview

Sales Associates are primarily responsible for the activation of rental units, acquisition of new customers, and customer service of current accounts.   A successful Sales Associate has excellent customer service, a positive attitude, a high-energy sales approach, and persistent follow-up skills.  Sales Associates take the lead on new revenue generation, customer growth, inventory merchandising, along with store marketing and promotions.

A Typical Day

Sales Associates will usually start their day by making sure the show floor is presentable and well-merchandised.  This can include displaying new merchandise, cleaning product & facilities, and creating price tags.

The majority of a Sales Associate's time will be spent on lead response and generation.  Web leads come in throughout the day and require immediate response with a text, call, and email to have the highest close rate.  Outbound calls are made to former and current customers to notify them about current specials.  A Sales Associate will also service customers who come into the store to make a payment or open a new account.

They can also expect to assist with inventory receiving, customer paperwork, and general store organization.

Why It Matters

Sales Associates lead the way on making sure our stores get the word out that Happy’s is the best place to rent!  Responding quickly to an online lead can be the difference in someone opening an account with us, or going to a competitor.  Our customers hear “no” at a lot of places, so it’s important that our Sales Associates make opening an account quick and easy.

The Compensation

Sales Associates are eligible for weekly store-performance bonuses. Based on recent history, typical bonus opportunities are around $100/week, with higher-performing weeks reaching up to $400/week. Bonuses vary by store performance and are not guaranteed.

The Requirements

Available – able to work the schedule hours.  The schedule is usually the same 40 hours each week. Ex. Mon 9am-7pm, Tues 10am-7pm, Wed OFF, Thurs 10am-7pm, Fri 10am-8pm, Sat 10am-5pm, Sun OFF

Dependable – show up on time and work the entire shift.

Professional – behaving appropriately when at work.

Display our core values of grit, belief, and a customer-focused mindset.

Ability to lift up to 25 lbs. unassisted.

A valid drivers’ license.