Development CoordinatorRonald McDonald House Charities of Tampa Bay

At Ronald McDonald House Tampa Bay, every family stays completely free of charge so they can focus on what matters most - being close to their child during medical care. Making that possible requires strong relationships with donors, community partners, volunteers, and supporters who believe in our mission.

The Development Coordinator plays a critical role in helping turn generosity into meaningful support for families by providing administrative and operational support to the Development Team. This position helps ensure gifts are processed accurately, donor information is maintained with care, stewardship is completed in a timely and thoughtful way, and events are supported smoothly. It is ideal for someone who understands that strong data entry, organized follow-up, and thoughtful donor support do more than keep development work moving - they support Ronald McDonald House Tampa Bay's mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Since 1980, Ronald McDonald House Tampa Bay has helped improve the health and well-being of children and their families by providing a place to stay for families with children receiving medical treatment at Tampa Bay hospitals and outpatient centers. Today, with five Ronald McDonald Houses across Tampa Bay, including three in St. Petersburg and two in Tampa, this work helps keep our doors open and our services free for every family who needs us.

EMPLOYMENT OVERVIEW:

• Reports to: Associate Director of Stewardship & Impact  
• Classification: Full Time, Salary - Exempt
• Benefits: 100% Employer Covered Medical, Dental, & Life Insurance. Options: Vision, Short Term Disability, and other Voluntary Benefits. 401(k) eligibility after 90 days
• Work Location: Greater Tampa Bay Area (This role is expected to be performed primarily from the St. Petersburg Administrative Office, with occasional remote work opportunities and the ability to attend other locations based on business needs.)
• Schedule: 40 hours a week, typically between 9:00am – 5:00pm Monday – Friday
• Pay: $40,000 per year minimum - based on experience

POSITION SUMMARY:

The Development Coordinator provides administrative and operational support to the development team to advance fundraising strategies and goals. This role helps ensure efficient coordination of development activities and stewardship initiatives that support families served by Ronald McDonald House Tampa Bay.

The Development Coordinator will be involved in all areas of fundraising including individual, corporate, and foundation giving. The position will offer a great opportunity to gain experience in database entry, donor management and project management. Key responsibilities include gift entry, stewardship activities support, special events support and administrative projects. This role will work closely with the Associate Director of Stewardship & Impact and the development team to grow and retain our annual individual, corporate, and foundation donors. This position requires flexibility, excellent written and verbal communication skills, attention to detail, strong project management skills, high energy and a passion for Ronald McDonald House Tampa Bay and its mission. 

ESSENTIAL FUNCTIONS:

CRM Management & Gift Administration 

• Gift Processing: Perform daily data entry into Virtuous for all monetary and in-kind gifts, online contributions, registrations, corporate matching, and phone donations. 
• Donor Acknowledgments: Print, prepare, and mail timely gift acknowledgment letters, postcards, and honorarium/memorial notifications. 
• Database Maintenance: Update constituent profiles, correct address/contact gaps, and participate in quarterly data cleanup exercises in Virtuous to ensure data integrity. 
• Reporting & Reconciliation: Assist in generating contact lists and campaign reports for development staff. Assist the Finance Team in weekly reconciliations between Virtuous and QuickBooks Online. 
• Pledge Administration: Record new pledges, log incoming payments, and prepare routine pledge balance summaries. 

Donor Stewardship & Development Support 

• Stewardship Execution: Assist in delivering the daily stewardship plan, including preparing handwritten notes, making thank-you phone calls, and tracking donor milestones. 
• Direct Mail & Appeals: Assist with assembly, mail merges, labeling, and logistical coordination for annual direct mail and digital campaigns. 
• Program Assistance: Provide administrative support for annual giving initiatives such as Adopt A Room and Circle of Friends. 
• Prospect & Grant Research: Help pull preliminary background information on potential individual, foundation, and corporate donors using research tools and databases. 

Event & General Administrative Operations

• Donor & Cultivation Events: Coordinate logistical details, guest lists, nametags, and vendor/location needs for 5+ donor appreciation gatherings annually. 
• Signature Fundraising Events: Provide hands-on assistance to the Event & Sponsorship Manager (onsite setup, registration tracking, auction logistics) starting ~1 month prior to major annual events. 
• Office Support: Perform administrative duties such as answering incoming main office calls, scheduling meetings, managing development mail, and maintaining filing systems. 
• Community Engagement: Represent Ronald McDonald House Tampa Bay at designated community events or meetings in a professional, mission-focused manner. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Nonprofit Management, Communications, Business, or another related discipline OR commensurate experience, preferably in a nonprofit setting.
• 1-3 years of experience in donor relations, data entry, direct mail management, sales, marketing, fundraising, or community engagement.
•  Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
• Excellent organizational and time-management skills with the ability to manage multiple projects and deadlines. 
• Strong data entry skills with high attention to detail and problem-solving abilities.
• Strong written and verbal communication skills with the ability to build positive relationships with donors and stakeholders. 
• Ability to work independently as well as collaboratively within a diverse team environment. 
• Ability to build relationships with staff, donors, volunteers, and community. 
• Passion for the organization's mission and commitment to community engagement and service. 
• Ability to maintain confidentiality and handle sensitive donor information with professionalism and discretion. 

EDUCATION AND EXPERIENCE PREFERRED:

• Knowledge of nonprofit fundraising principles and donor stewardship best practices. 
• Experience with donor CRMs/databases (e.g., Virtuous, Salesforce, Raiser's Edge) or data platforms (e.g., Alteryx). 
• Experience coordinating events, donor outreach, or fundraising campaigns preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to manage multiple projects, deadlines, events, and competing priorities while maintaining a high level of accuracy, organization, and attention to detail.
• Ability to effectively utilize donor databases, CRM systems, fundraising software, and Microsoft Office applications to support fundraising, stewardship, gift processing, and reporting activities.
• Strong customer service, communication, and relationship-building skills, with the ability to interact professionally and effectively with donors, volunteers, community partners, vendors, and staff both verbally and in writing.
• Ability to work independently, exercise sound judgment, solve routine administrative and operational challenges, and represent Ronald McDonald House Tampa Bay in a professional and mission-focused manner.
• Ability to remain seated or standing for extended periods; use standard office equipment and technology; and occasionally stand, walk, bend, reach, and lift or move supplies, event materials, or other items weighing up to approximately 40 pounds during events and operational support activities.

PLEASE NOTE: Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company. Additional duties may also be assigned. Consideration will be given to make reasonable accommodations for individuals with disabilities. The probationary period is 90 days. A review will be conducted by the direct supervisor at 90 days and 1 year; yearly review thereafter with salary consideration.