Order Management CoordinatorMettler Toledo

Help make it easy for customers to do business with METTLER TOLEDO.As an Order Management Coordinator, you’ll play a key role in delivering a seamless customer experience by processing Parts and New Equipment orders accurately, efficiently, and on time. You’ll collaborate with Sales, Customer Service, Supply Chain, Logistics, Finance, and Marketing to keep orders moving and ensure customers receive the service they expect.This is a great fit for someone who enjoys problem-solving, working across teams, and making a measurable impact on customer satisfaction and operational excellence. What You’ll DoProcess Parts and New Equipment orders, changes, and cancellations accurately and on time, following established SOPs and compliance requirements.Meet established order turn-time and quality metrics.Determine accurate ship and delivery dates based on inventory availability, product lead times, carrier routing, and customer shipping preferences.Ensure order acceptances, acknowledgments, and drawings are handled promptly and accurately.Partner with internal teams to resolve order status questions, expedite requests, special shipping needs, credit issues, pricing discrepancies, and product availability concerns.Proactively review and follow up on unshipped orders, blocked orders, incomplete orders, and orders in error.Resolve shipment issues related to incorrect, missing, or damaged product.Issue accurate deposit and milestone invoices, manage invoice aging, and support resolution of payment disputes with customers, Channel Partners, RSMs, and Accounts Receivable.Follow customer-specific invoicing requirements and applicable revenue recognition guidelines.Identify opportunities to improve processes and contribute to a culture of continuous improvement, quality, and integrity.Schedule & RequirementsThis role requires occasional extended hours during month-end close, including possible weekend or holiday coverage when month-end falls outside normal business days.Time off is not available during the last three days of each month due to month-end activities.A rotating 9:00 a.m.–6:00 p.m. shift and weekend on-call rotation are required.