5168 - VAC Parts RepresentativeVac-Con

The Parts Representative responds to customer's questions, complaints, inquiries, and orders for the organization's products and/or services.

Interprets and clarifies policies and procedures for customers and customer service representatives. Traces lost shipments and resolves difficult and complex problems. Approves special prices, quotes, bid allowances, and adjustments.

Responsible for selling parts to internal and external customers. 

Job Requirements

• 3-5 years of work experience in related parts and operations
• Experience in a call-center or customer-facing, customer-service role 

Additional Skills

• Effective at time management and multi-tasking
• Comprehensive understanding of internal and external business
• Demonstrated strong verbal and written communication skills
• Ability to effectively and efficiently resolve customer complaints
• Demonstrated ability to operate in a fast-paced, changing environment
• Demonstrated client service skills and the ability to develop strong business relationships
• Demonstrated strong negotiation and closing skills
• Demonstrated ability to handle highly confidential and sensitive information
• Excellent organizational skills
• Keen attention to detail and a high level of initiative and ability to work independently
• Ability to perform in a fast-paced, stressful work environment
• Ability to handle and resolve frequent interpersonal conflict
• Ability to respond quickly, accurately, and professionally to requests from customers and department leadership

Educational Requirements

• High school diploma or equivalent