Family AdvocatePartnership for Strong Families

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Our part-time Family Advocate is often the first point of contact for our Family Resource Center (FRC) patrons, helping to create a warm welcoming environment, completing brief needs assessments, scheduling appointments, and directing patrons to the appropriate FRC staff for assistance.

Partnership for Strong Families, Inc. is seeking a part-time Family Advocate to join our SWAG Family Resource Center team. As the Family Advocate, you’ll provide limited hands-on assistance to patrons, such as providing food from our emergency pantry and helping with online applications. In addition, the Family Advocate will manage essential front-desk duties such as answering calls, directing visitors, data entry, and keeping resource displays organized. Serving our patrons with high quality customer service is critical. This is a grant-funded position that reports directly to the Family Resource Center Manager.

What You’ll Do:

• Answer incoming telephone calls and direct calls to the appropriate Family Resource Center staff; taking complete, clear messages, using high quality customer service.
• Check voice mail daily and forward messages to appropriate personnel.
• Greet Resource Center patrons, ensuring they are treated with dignity and feel welcomed and supported.
• Provide basic assistance to patrons, including brief needs assessments, follow-up, and support with online applications or resource connections, under the guidance of the FRC Manager.
• Support the Resource Center staff with data entry, reports, and patron follow-up, as needed.

What You Bring:

• Education: High School Diploma or GED from an accredited educational facility.
• Experience: Minimum of one (1) year of office experience.
• Proficiency in Microsoft Office Products.
• Possession of a valid, State of Florida driver’s license to operate the motor vehicle operated. Requirement exists at the time of hire and as a condition of continued employment.
• Experience working with at-risk children and families or a social service agency is preferred.

 The Ideal Candidate has:

• Proficiency in word processing, basic computer applications, and standard office equipment (e.g., copier, fax, multi-line phone systems).
• Strong interpersonal skills with professional telephone etiquette.
• Proven ability to handle sensitive information with discretion and maintain strict confidentiality.
• Ability to effectively prioritize and manage multiple tasks and projects simultaneously.
• Understanding of trauma and victimization, with a commitment to providing compassionate, trauma-informed support to individuals and families in need.
• Demonstrated cultural sensitivity and the ability to contribute positively within a collaborative team environment.

Location:  Gainesville: SWAG Family Resource Center

Salary Range: $16.62 an hour

This position is grant-funded at 20 hours per week.  

Click here to view the complete job description.

For more information about Partnership for Strong Families, please visit us at www.pfsf.org.

Join a mission-driven team that believes every child deserves academic success and every family deserves support. This is more than a job—it’s your chance to make a difference every day. Apply today!

CLICK HERE TO APPLY

PSF is an EEO/ADA/VP/Drug Free employer. 

FL Clearinghouse | Florida Agency for Health Care Administration